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Student Living & Guest Experience Receptions Supervisor (fixed term)

Job title Student Living & Guest Experience Receptions Supervisor (fixed term)

Department ahs

Salary Starting from £20,092, rising to £22,254

Grade Grade 4

Placed on Thursday 13 January 2022

Closing date Thursday 03 February 2022

Interview date To be confirmed

Reference JS8956R

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This vacancy is eligible for the ahs New Starter bonus. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). *subject to Terms & Conditions 

We are looking for a Student Living & Guest Experience Receptions Supervisor to join our team. We have over 4000 bedrooms - these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several reception 'hubs' on campus and in the City Centre who cater to these customers. This position will be predominantly based in the Virgil Building Reception, but will at times be expected to work in campus receptions.

The Student Living & Guest Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of casual staff and you will be involved in their recruitment and responsible for their training. You'll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security. 

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service. 

This is a fixed term role to cover maternity leave. Whilst the exact end date cannot be determined, we anticipate the role to run until 15/12/2022.

Full details of the role can be found in the job description. 


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Further details:

Living Wage

We are an accredited Living Wage employer. Appointments at Grade 2, Spine Point 3, 4 and 5 will receive an additional supplement to ensure a minimum hourly pay equivalent to the Living Wage as confirmed on our Bath pay and grading structure page.

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters into any assessment process, with the goal of creating an inclusive and equal assessment process. as part of this, where possible, we’d like you to remove all personal details from your CV e.g. your name, date of birth, location details, email address, photograph