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Casual Reservations Assistant

Accommodation & Hospitality Services

Salary:  £8.28 per hour (£9.28 inclusive of holiday pay)
Placed On:  Friday 09 February 2018
Closing Date:  Thursday 15 March 2018
Reference:  XX5626

Between June and September, the ahs department at the University becomes Bath’s biggest hotel with over 3000 rooms the following role relates to providing our guests and conferences with the very best the University of Bath can offer.

We are looking for reservations assistants to work in the busy, vibrant reservations office. You should possess both an excellent telephone and written skills and have a good eye for detail. Experience of dealing with customers and the ability to remain calm under pressure is desirable.

Main duties and responsibilities (but not limited to)

  • Processing bedroom reservations, amendments and cancellations in the reservation system, including processing payments and refunds.
  • Handling telephone and email enquiries, in a prompt, friendly efficient manner.
  • Maximising revenue through up-selling and cross-selling.
  • Completing daily and monthly reports (such as arrival reports).
  • Any other appropriate tasks set out by the Groups and Reservations Team Leader.

Start Dates:May 2018 until the 15th September 2018.

Rate of pay:£8.28 per hour (CW2) plus holiday pay.

Hours of workUp to 36.5 hours per week working 5 days out of 7 days on a rota pattern (some weekend work is required).

Interested? Please email your CV to Jodie Brooks at by 17:00 on Friday 16th March 2018.

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