Why DDaT's services are changing
Digital technologies are rapidly evolving, presenting exciting opportunities to enhance our teaching and research environments.
To deliver the University's ambitious Digital Strategy, DDaT has to deliver IT and AV services more effectively focusing more resources on digital and technology project delivery.
These changes are part of the DDaT Evolution Project within the University’s Digital Transformation Programme.
Changes to IT, AV, events and conference support
From 8 April and over the coming months, DDaT will gradually change some of the services it provides across campus, as requested by UEB.
We have launched a DDaT Service Changes site so you can keep up to date on which services are changing and when.
April 2024 service changes:
IT and AV support across campus
Event and Conference support
Overview of what is changing:
- New combined IT & AV Support Team
- A streamlined way of requesting IT and AV support
- Standard IT and AV support hours will change to 9am – 5pm
- Scaled back support for non-core University events and conferences
- A maximum two-hour response time for IT and AV support in teaching areas
- Teaching room equipment checks
DDaT's support commitment
As we rebalance our services, DDaT staff remain committed to provide you with the best possible support within adjusted staffing levels and the essential digital, data and technology services you rely on.
Throughout the service review process, we will work with impacted teams, staff and students to ensure we minimise adverse impacts.
We welcome your views and suggestions
We appreciate changes to DDaT's campus services will present challenges for staff, students as well as for DDaT staff.
To support DDaT colleagues as they implement service changes, please share your feedback via our dedicated Views and Suggestions channel rather than to individual staff members.