To support DDaT staff as we roll out service changes, we ask that you refrain from requesting IT or AV support directly from individual DDaT staff members.

Standard support

For the quickest support, please submit a ticket online via our Self-Service Portal or visit the IT & AV Service Desk in the Library.

Standard support hours

Our Standard support is available Monday to Friday, between 9am and 5pm.

Ticket escalations

For ticket escalations, please respond to your original ticket in the 'My Requests' section of the Self-Service Portal instead of submitting a new one, and someone will get back to you.

You can also read our guide to Getting IT or AV support and advice.

Service Desk

The Service Desk operating hours are:

• Mondays, Tuesdays, Thursdays, and Fridays: 9am to 5pm
• Wednesdays: 10am to 5pm

From 21 October, the Service Desk will be open to walk-ins from:

• Mondays and Fridays: 9am to 5pm
• Tuesdays and Thursdays: 12pm (midday) to 5pm
• Wednesdays: 10am to 5pm

Teaching support

Teaching support is available during our standard support hours. If you are in a teaching room with an urgent AV or IT issue affecting a lecture, please call extension 4846 or 01225 384846. You can also reach us using this short URL: go.bath.ac.uk/avhelp. There is a maximum two-hour response time.

To report a fault with the fabric of the building, including clocks, please contact Campus Infrastructure or phone (01225 38) 3232.

Extended support for semester 1

Support will be available for teaching areas outside of our Standard support hours for a trial period from 23 September to 13 December 2024. Our support hours during this time will be:

• Monday to Thursday: 8am to 7.20pm
• Friday: 8am to 6.20pm

The Extended support team will assess out-of-hours demand.

Self-help and training

You can access self-help guides for teaching:

• Audio Visual Guide for teaching rooms and small theatres
• Audio Visual Guide for large lecture theatres

These guides are also available in the teaching spaces.

Training sessions are running throughout October for staff to receive hands-on demonstrations for using teaching space equipment. Book your place for IT & AV equipment training in learning spaces.

Whiteboard maintenance and flipcharts

DDaT no longer handles whiteboard cleaning requests and room users should ensure they leave all whiteboards clean after use.

If you have a whiteboard cleaning request or need to request a flipchart, get in touch with Cleaning and Portering on the Self-Service Portal.

Routine equipment checks and demonstrations

DDaT no longer conducts routine IT & AV equipment checks in teaching areas (such as microphones), or pre-event equipment demonstrations.

DDaT staff will be conducting weekly proactive checks of the most heavily used teaching spaces.

AV equipment loan

DDaT no longer offers an AV equipment loan service. A recent review found that many small loan items were outdated and in low demand.

Examples of items no longer available for loan include:

• Tripods for cameras
• Tripods for mobile phones
  
• Digital recorders/Dictaphones
• Transcriber pedals

DDaT continues to offer a range of additional AV equipment to support on-campus teaching or events. To request equipment, please use our on-campus events form.

Event and conference support

Where an event cannot be defined as an internal event (for example, if it falls outside DDaT standard support hours) support charges will apply. DDaT standard support hours are Monday to Friday, between 9am and 5pm.

DDaT will continue to support ‘core' University events such as Graduations and Open Days.

Please request support for an event providing as much notice as possible. You can also use this link to request additional equipment for your event. We will use available resources to support as many internal events as possible.

Where resource constraints impact our ability to support a specific event or conference, we will reach out to the organisers and work with impacted colleagues to find an alternative solution.

View the charging conditions for events and conferences.

Bring Your Own Device (BYOD)

The DDaT Bring Your Own Device policy was published in January 2024. Please be aware of this policy and the requirement for you to ensure your BYOD is secure and compliant with all University policies.

DDaT IT and AV staff can provide support for you to access DDaT-supported University services and systems.

For support with Bring Your Own Device, submit a ticket online via our Self-Service Portal.

We are actively reviewing our digital, data, and technology services to ensure they continue to support the University’s core activities. Our goal is to minimise any disruptions as we implement these changes.

Please check this page regularly for updates on future DDaT service changes and improvements, which will be communicated as soon as they become available.