Get IT help and advice
Send and track requests for IT help and support, or tell us about an IT service issue.
Digital, Data and Technology
Our mission at DDaT is to support teaching, learning, research and corporate services through the use of secure, reliable and accessible IT services.
Advice and guidance
Find help for your IT needs through our Self-Help guides, the Self-Service portal, or by contacting our staff.
Discover DDaT's Self-Help Guides and Self-Service Portal menu
Access IT and AV support through the Self-Service Portal for quick and easy assistance.
Preparing yourself for learning
The steps you need to take to ensure you are set up for learning.
Preparing yourself to work from home
The steps you need to take to make sure you are set up for hybrid working
Change or reset your University password
Keep your account and data safe by changing your password regularly. If you have forgotten your password, you can find out how to reset it.
Getting IT or AV support and advice
You can get help with your IT & AV issues online, by phone or in person.
IT Security
Find out everything you need to know about keeping your accounts and data safe
IT Security Best Practice
Learn how to protect your personal data with our cybersecurity best practices.
Layer up your account security with Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) gives you increased protection against cyber-attacks
Identifying phishing scams and fake emails
We will never ask you to reveal your login details or personal information by email. Emails like this may be a fraudulent 'phishing' attempt to steal your data.
Beware of phishing and fraud
A summary of common phishing attacks aimed at students. The University or the Students Loans Company (SLC) will never contact you for your login or password.
Bite-sized cyber security training with MetaCompliance
Bite-sized courses shining a spotlight on cyber security topics and what you can do to help protect both you and the University from cyber crime.
Additional resources
Get the most out of your computing experience.
Research Computing
We support computationally and data intensive research and provide software development expertise to help you achieve your research goals.
IT Purchasing
We are here to support staff in getting the necessary IT equipment, software, and mobile devices they need for their work.
Assistive Technology
We can help you use and get specialist IT equipment and software to help ​increase your productivity and improve your access to technology.
Your University file storage options
Find out what types of file storage are available to students and staff so you can use the right file storage service for you.
Audio Visual Services & Event Support
Find out how to get AV help, request support for corporate events, or report an issue in teaching spaces.
Connecting to Wi-Fi
How to connect your device to the University Wi-Fi, whether you are a student, member of staff or visitor.
Microsoft 365 at the University
Find out all you need to know about Microsoft 365.
Microsoft 365
A suite of productivity, communication and collaboration apps and tools, including Teams, OneDrive and Yammer.
Working in DDaT
Find information about our teams and what it's like to work here.
DDaT Executive Team
We oversee strategic planning and management of Bath's digital, data and technology services; lead on resource allocation and university-wide communication.
DDaT Leadership Team
We provide leadership of DDaT, ensure coherence, oversee communications and lead forward planning and risk management.
DDaT Management Team
We ensure coherence and collaboration across activities, promote DDaT's vision and values, manage internal challenges and champion staff satisfaction.
Join our Digital, Data and Technology (DDaT) Department
We're looking for exceptional candidates across Technical Enablement, Portfolio, Data and Technology, and Platforms.