Get IT help and advice
Send and track requests for IT help and support, or tell us about an IT service issue.
Digital, Data and Technology
Our mission at DDaT is to support teaching, learning, research and corporate services through the use of secure, reliable and accessible IT services.
Advice and guidance
Find help for your IT needs through our Self-Help guides, the Self-Service portal, or by contacting our staff.
Connecting to Wi-Fi
How to connect your computer, phone, tablet or console to the University's Wi-Fi, whether you are a student, member of staff or visitor.
Preparing yourself for learning
The steps you need to take to ensure you are set up for learning.
Preparing yourself to work from home
The steps you need to take to make sure you are set up for hybrid working
Change or reset your University password
Keep your account and data safe by changing your password regularly. If you have forgotten your password, you can find out how to reset it.
IT security
Find out everything you need to know about keeping your accounts and data safe
Beware of phishing and fraud
Don’t get caught out by phishing attempts. The University or the Students Loans Company will never ask for your login and password.
IT Security Best Practice
Learn how to protect your personal data with our cybersecurity best practices.
Identifying phishing scams and fake emails
We will never ask for your login details or personal information by email. If you get an email like this, it could be an attempt at fraud known as 'phishing'.
Additional resources
Get the most out of your computing experience.
Research Computing
We support computationally and data intensive research and provide software development expertise to help you achieve your research goals.
IT Training
We provide taught courses and online resources to help you use a variety of software and get recognised IT qualifications.
IT Purchasing
We can help you get IT equipment, computers and mobile devices.
Audio Visual
We are responsible for supporting IT in the teaching spaces including all AV equipment and technical services to support teaching and learning.
Assistive Technology
We can help you use and get specialist IT equipment and software to help increase your productivity and improve your access to technology.
Your University file storage options
Find out what types of file storage are available to students and staff so you can use the right file storage service for you.
Microsoft 365 at the University
Find out all you need to know about Microsoft 365.
Microsoft 365
A suite of productivity, communication and collaboration apps and tools, including Teams, OneDrive and Yammer.
About us
Our team is here to help staff and students of the University make effective use of computing for learning, teaching and research.
We aim to provide an IT environment that matches the University's international, teaching and research reputation.
Contact us
If you need help or support then please use our help form.