Skip to main content

Discover DDaT's Self-Help Guides and Self-Service Portal menu

Access IT and AV support through the Self-Service Portal, now with simplified options and self-help guides for quick and easy assistance.


Whether you're troubleshooting common issues, setting up new software, or wanting to report an AV issue, our simplified support options and self-help guides will make it easier to access help when you need it.   

Search DDaT's Self-Help Guides to get instant support

The Self-Service Portal  now offers a selection of user-friendly IT and AV self-help guides, tutorials and troubleshooting to help with many common IT and AV-related tasks and issues that you may encounter. Short URL:

To search the guides:

  1. Type a few keywords in the Self-Service Portal search bar to quickly get support topics matching your search criteria.

  2. Alternatively, you can select the 'Self-Help Guides' tile on the menu options to view the full extensive list of self-help guides available which provide step-by-step guidance for topics including: 

  • Adjusting Teams notification settings
  • Changing your university password
  • Access specific software packages
  • Transferring your teaching timetable to your calendar
  • Connecting to a printer or eduroam - and many similar tasks

Using our self-help guides means that you can gain instant access to the help and assistance that you need for resolving common IT and AV issues, 24 hrs a day, 365 days a year. The DDaT Team is still here to provide help when you need it during normal service hours, but by using our self-help guides as much as possible, you can avoid delays when our team is busy and help us ensure that we remain responsive when you need us.

Simplified DDaT support options 

Alongside creating our self-help guides, we have also simplified how you request specific IT and AV support via the Self-Service Portal. 

The DDaT support page now has four clear options giving you easy access to: 

  • Self-help guides: Step-by-step guides that give staff and students access to self-service support, troubleshooting instructions, tutorials and FAQ answers for many common IT & AV tasks.  
  • Report an issue: Reporting an audio visual, information technology, device, software, hardware or network issue.   
  • My requests: View your support requests, track resolution progress, or add new info
  • Request something: Request new hardware, software, account setup, access permissions or any other IT, AV and event services that you need

 This improved user journey aims to make it easier for staff and students to request support and track the status of open support requests, while also better aligning with best practice of the ITIL (Information Technology Infrastructure Library) framework.  

These changes are part of the DDaT Evolution Project within the University’s Digital Transformation Programme and have been developed and delivered in collaboration with the Application Support Team. You can find out more information and keep up to date on which services are changing and when via the DDaT Service Changes webpage. 

Your views and feedback

We welcome your feedback on DDaT’s support services - and suggestions for improvements. Share your thoughts.

Get help with IT, AV, data and digital services

Search Self-help guides or request support IT & AV standard support hours: Monday - Friday, 9am - 5.00pm

On this page