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Getting IT or AV support and advice

You can get help with your IT & AV issues online, by phone or in person.

How to get help

Submit an IT or AV support request online

The quickest way to get help is to contact us via the Self-Service Portal online. Here, you can submit and monitor IT or AV support requests to our campus-wide IT & AV support team.

Submit an IT or AV inquiry online.

Call us

Our IT & AV Service Desk phone number is 01225 383434.

Check our opening hours.

Visit us

If you need advice or support you can visit the IT & AV Service Desk on level 2 of the Library.

Getting out-of-hours emergency IT support

We offer out-of-hours support for emergency issues. This is only for reporting serious emergencies like mass security breaches.

When we offer out-of-hours cover

  • Monday to Friday: 6pm to 10pm
  • Saturday, Sunday, bank holidays and University holidays: 8am to 10pm

We do not offer 24-hour cover.

How to report an IT emergency

Contact the Security team in the foyer of the Library. You can do this in person or call 01225 385349.

The Security team will contact a member of the on-call Digital, Data and Technology Team.

How to reset your password

Current staff and students

If you are a current member of staff or student, you can change or reset your University password on your 'My Account' page.

You can find further advice and guidance about your University password, including how to set up Multi-Factor Authentication on our Change or reset your University password webpage.


If you are an applicant then you need to complete the form to request a password reset.


If you have any questions, please contact us.

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