If you’re experiencing an issue, it might be related to a known IT problem. Check our IT Status webpage at status.bath.ac.uk for updates and information before contacting us for support.
How to get help
Standard support
Our Standard support is available Monday to Friday, between 9am and 5pm.
Submit an IT or AV support request
The quickest way to get help is through our Self-Service Portal: go.bath.ac.uk/it-help. Here, you can easily submit and track your IT or AV support requests with our dedicated campus-wide team, all in one place.
Ticket escalations
To escalate a ticket, please reply to your original request in the 'My Requests' section of the Self-Service Portalrather than submitting a new one. A team member will get back to you as soon as possible.
Call us
You can call the IT & AV Service Desk at 01225 383434. Check our opening hours to find the best time to contact us.
Visit us
If you need advice or support you can visit us at the IT & AV Service Desk on level 2 of the Library within our opening hours.
Find out about the status of University IT systems
Understand why our IT systems may be disrupted or change over time by visiting our IT Status webpage status.bath.ac.uk.
Teaching support
Teaching support is available during our standard support hours. If you are in a teaching room with an urgent AV or IT issue affecting a lecture, please dial extension 4846 or call 01225 384846. You can also reach us using our Self-Service Portal: go.bath.ac.uk/it-help. We aim to respond within two hours.
Reporting building faults
To report a fault with the fabric of the building, including clocks, please contact Campus Infrastructure 01225 383232.
Routine equipment checks and demonstrations
DDaT no longer carries out routine IT & AV equipment checks in teaching areas (such as microphones) or pre-event equipment demonstrations. However, our team continues to carry out weekly proactive checks in the most frequently used teaching spaces to help ensure everything runs smoothly.
Extended support for semester 2
We are extending the trial period offered in semester 1, therefore support will also be available for teaching areas outside of our standard support hours during Semester 2 (specifically from 3 February to 4 April and 22 April to 2 May 2025). Our support hours during this period will be:
- Monday to Thursday: 8am to 7.20pm
- Friday: 8am to 6.20pm
AV equipment loan
DDaT has discontinued its AV equipment loan service following a recent review, which found that many of the smaller loan items were outdated and in low demand. DDaT continues to offer a range of additional AV equipment to support on-campus teaching or events. To request equipment, please use our on-campus events form.
Getting out-of-hours emergency IT support
We offer out-of-hours support for emergency issues. This is only for reporting serious emergencies like mass security breaches.
When we offer out-of-hours cover
- Monday to Friday: 6pm to 10pm
- Saturday, Sunday, bank holidays and University holidays: 8am to 10pm
We do not offer 24-hour cover.
How to report an IT emergency
Contact the Security team, located in the foyer of the Library. You can do this in person or call 01225 385349.
The Security team will contact a member of the on-call Digital, Data and Technology Team.
How to reset your password
Current staff and students
If you are a current member of staff or student, you can change or reset your University password on your 'My Account' page.
You can find further advice and guidance about your University password, including how to set up Multi-Factor Authentication on our Change or reset your University password webpage.
Applicants
If you are an applicant then you need to complete the form to request a password reset.