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Getting IT or AV support and advice

You can get help with your IT & AV issues online, by phone or in person.

Before contacting us for support, visit our IT Status webpage status.bath.ac.uk page to see if there are any known issues or updates affecting University systems.

How to get help

Standard support

Submit an IT or AV support request

The quickest way to get help is through our Self-Service Portal. You can easily submit and track your IT or AV support requests with our dedicated campus-wide team, all in one place.

Submit an IT or AV support request.

Call us

Our IT & AV Service Desk phone number is 01225 383434.

Check our opening hours.

Visit us

If you need advice or support you can visit the IT & AV Service Desk on level 2 of the Library.

Find out about the status of University IT systems

Understand why our IT systems may be disrupted or change over time by visiting our IT Status webpage status.bath.ac.uk.

Teaching support

Teaching support is available during our standard support hours. If you are in a teaching room with an urgent AV or IT issue affecting a lecture, please call extension 4846 or 01225 384846. You can also reach us using this short URL: go.bath.ac.uk/avhelp. There is a maximum two-hour response time.

To report a fault with the fabric of the building, including clocks, please contact Campus Infrastructure or phone (01225 38) 3232.

Extended support for semester 1

Support will be available for teaching areas outside of our Standard support hours for a trial period from 23 September to 13 December 2024. Our support hours during this time will be:

Monday to Thursday: 8am to 7.20pm Friday: 8am to 6.20pm

Getting out-of-hours emergency IT support

We offer out-of-hours support for emergency issues. This is only for reporting serious emergencies like mass security breaches.

When we offer out-of-hours cover

  • Monday to Friday: 6pm to 10pm
  • Saturday, Sunday, bank holidays and University holidays: 8am to 10pm

We do not offer 24-hour cover.

How to report an IT emergency

Contact the Security team in the foyer of the Library. You can do this in person or call 01225 385349.

The Security team will contact a member of the on-call Digital, Data and Technology Team.

How to reset your password

Current staff and students

If you are a current member of staff or student, you can change or reset your University password on your 'My Account' page.

You can find further advice and guidance about your University password, including how to set up Multi-Factor Authentication on our Change or reset your University password webpage.

Applicants

If you are an applicant then you need to complete the form to request a password reset.

Enquiries

If you have any questions, please contact us.


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