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University of Bath Association of Research Libraries /…
https://www.bath.ac.uk/publications/university-of-bath-library-general…Measures" initiatives. The New Measures efforts represent a collective determination on the part of the ARL. ... 1990). Delivering quality service: Balancing customer perceptions. and expectations. New York: Free Press.
Preparing to publish the Programme & Unit Catalogues
https://www.bath.ac.uk/catalogues/2006-2007/prelims/staff/catalogues-p…Once a programme/unit change or a new programme/unit has been approved, your FEA should forward all relevant paperwork to Helen Buick in SREO as soon as possible so that ... Credits are balanced correctly between semesters. • For programmes in