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Programme & Unit Catalogues

MN20017: Operations management

[Page last updated: 23 August 2022]

Academic Year: 2022/23
Owning Department/School: School of Management
Credits: 6 [equivalent to 12 CATS credits]
Notional Study Hours: 120
Level: Intermediate (FHEQ level 5)
Semester 2
Assessment Summary: CW 100%
Assessment Detail:
  • Coursework 1 (CW 60% - Qualifying Mark: 35)
  • Coursework 2 (CW 40% - Qualifying Mark: 35)
Supplementary Assessment:
Like-for-like reassessment (where allowed by programme regulations)
Learning Outcomes: By the end of this unit, the student should be able to conduct informed discussion and analysis of the concepts of operations: management, design, market-driven improvement and organisation in both manufacturing and services contexts.

Aims: Operations management is about the way organisations deliver service and goods. Everything you wear, eat, sit on, use, read or knock about on the sports field comes to you courtesy of the operations managers who organised its delivery. Every book you borrow from the library, every treatment you receive at the hospital, every service you expect in the shops and every lecture you attend at university - all have been delivered. The core activity of any organisation is its operations, and the performance of the organisation is determined by how well these operations are managed. This course introduces students to the decisions managers need to make about operations. The course provides conceptual, analytical and practical insights into the effective management of operations in all organisations, in both the private and the public sectors. The course is concerned with large and small organisations from all over the world.

Skills: Intellectual skills:
* The facility to apply subject-specific knowledge into a range of complex situations, taking into account the overall implications for the other areas of the business (T/F/A)
* A critical awareness of current issues and frameworks in operations management (T/F/A)
* The ability to acquire and analyse data, information and situations; to evaluate relevance and validity, and to synthesise it in the context of topical business problems (A)
Professional Practical skills:
* Use practical tools and methods to analyse operations and make managerial recommendations(T/F/A)
* The ability to present findings in a coherent and concise manner (T/F/A)
Transferable/Key skills:
* The ability to collect and analyse data within a practical business setting (T/F/A)
* The ability to synthesise findings and deliver in the form of a business presentation (T/F/A)
* The ability to reflect on earlier knowledge and practice and integrate the new with past experience and effectively apply it to the present situations (T/F)

Content: Background to operations management, designing and managing processes, location, layout and flow, planning and control, capacity management, inventory management, lean operations, quality management, supply chain management.

Programme availability:

MN20017 is Optional on the following programmes:

School of Management
  • UMMN-AFB02 : BSc(Hons) Accounting and Finance (Year 2)
  • UMMN-AKB02 : BSc(Hons) Accounting and Finance with Year long work placement (Year 2)
  • UMMN-ANB07 : BSc(Hons) Business with Thin sandwich placement(s) (Year 2)
Department of Politics, Languages and International Studies
  • UXXX-AYB05 : BSc(Hons) International Management and Modern Languages (French) with Year Abroad (Year 2)
  • UXXX-AYB04 : BSc(Hons) International Management and Modern Languages (German) with Year Abroad (Year 2)
  • UXXX-AYB06 : BSc(Hons) International Management and Modern Languages (Spanish) with Year Abroad (Year 2)


  • This unit catalogue is applicable for the 2022/23 academic year only. Students continuing their studies into 2023/24 and beyond should not assume that this unit will be available in future years in the format displayed here for 2022/23.
  • Programmes and units are subject to change in accordance with normal University procedures.
  • Availability of units will be subject to constraints such as staff availability, minimum and maximum group sizes, and timetabling factors as well as a student's ability to meet any pre-requisite rules.
  • Find out more about these and other important University terms and conditions here.