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Urgent or emergency wellbeing support

If you need to talk to somebody urgently about your, or a friend's or student's wellbeing call the support helplines which are open 24 hours a day, every day.


Factsheet

Emergency support

If you need urgent or emergency support please call the emergency services on 999 or University Security on 01225 383 999 if you’re on campus.

Student support

If you are struggling and need some advice and support or just somebody to talk to, help is available.

Be Well - Talk Now - free support service:

Our Be Well - Talk Now service provides free, confidential advice and support by phone, video call or live chat from anywhere in the world, 24 hours a day, 7 days a week, 365 days a year.

From within the UK

Call 0808 196 8046

From outside the UK

Call +44 3 307771499

Student Support Advice Service

The Student Support Advice Service also provides support between 9am and 5pm every day of the year.

Phone

01225 383838

Email

studentsupport@bath.ac.uk

Samaritans

External sources of support are also available, including The Samaritans, who can be contacted on 116 123.

Domestic violence and abuse

Find University support and national services.

Suicide awareness and prevention

Find information about what the University is doing to support prevention and how we can all help.

Staff support

Care first: 24/7 in the moment support

You can access a team of professional counsellors 24 hours a day.

Phone: 0800 174 319.

Care first is available to offer you practical support and information when you need it most. They also offer a range of wellbeing services to support your emotional health, both at work and at home. Find out more about the services they offer.

Employee assistance programme

The University also provides a free and confidential counselling service Employee Assistance Programme (EAP) for staff.

Staff can self-refer by ringing 01225 825960 or 01225 824484.

The Education Support Partnership

Staff can also obtain free advice from the Education Support Partnership, an independent counselling service. It is a charity that supports staff in higher education. They provide a 24/7 telephone and email helpline. You can contact them directly on 08000 562561 or by email: support@edsupport.org.uk.

Suicide awareness and prevention

Find information about what the University is doing to support prevention and how we can all help.

Samaritans

External sources of support are also available, including The Samaritans, who can be contacted on 116 123.

Domestic violence and abuse

Find University support and national services.

Concerns about a student

If you are concerned about a student, please call 01225 38 4321 (extension 4321) to speak to Student Support or Security who are available 24/7 on 01225 385349.

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