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Student Support Advice Service

The Student Support Advice Team gives students help and advice on all welfare and wellbeing issues

students stood on the Parade outside Student Support
Come to Student Support in 4 West to speak to an advisor

If you are feeling worried or upset about anything, the Student Support Advice Team is here to support you. We provide practical support and advice, and can help you access a range of services. We will ensure you get the right help from the right people to meet the challenges that life brings.

What we can help with

The Student Support Advice Team can support with:

  • adjusting to university life
  • feeling lonely or unsure about friends
  • problems in relationships with family, friends or partners
  • feeling stressed, anxious, depressed or experiencing panic
  • concerns for a friend

We can also help you access further support for more complex issues like:

  • coming to terms with bereavement or difficult things in the past
  • troubles with eating, self-harm or feeling suicidal
  • difficulties with confidence or low self-esteem
  • sexual assault and any forms of harassment or discrimination
  • sexual health advice

If you have a problem and you’re not sure where to go in the University, come in to see us and we will point you in the right direction

How to see a Student Support Advisor

In person

Advisors are available every day of the week 9am-5pm, including weekends, at the 4 West Roper Centre. You can visit Student Support during those hours and ask to speak to an advisor. During University closures the Roper Centre will be closed. Contact an adviser during these times using the email or form listed below.

By phone

You can also call to request to speak to an advisor on 01225 383838, who will call you back within 24 hours.

Fill in a form

You can complete this form to help identify the best information and support for you.


If you aren’t able to come to campus, we can also meet with you online using Microsoft Teams or by telephone. You can email us at with an outline of what your issue is, and we can call you back within 24 hours.

What to expect from a session with a Student Support Advisor

We will discuss the support options that are most likely to meet your needs and agree a plan with you to help you move forward. This could include:

  • providing you with advice and guidance
  • helping you to develop a plan for how to deal with your situation
  • exploring self-help resources, such as apps, websites or books
  • helping you sign up for one of our many workshops or courses
  • referring you to work with a Wellbeing Advisor, Therapist or Mental Health Advisor or another support service within the University specific to your need
  • helping you to seek support from a service outside the University

24/7 support

If you are struggling and need advice, support, or just somebody to talk to, professional help is also available 24/7 from our free, confidential support line Be Well- Talk Now. Students can contact a trained adviser by phone, video call or live chat from anywhere in the world.

Emergency support

If you need to talk to somebody urgently about your, or a friend's or student's, wellbeing call one of the helplines listed in the urgent or emergency wellbeing support guide.

In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you or the person you are with, do not/does not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

External support

There are several charities and organisations that can also provide support:

  • The Samaritans who can be contacted on 116 123
  • SHOUT offer a 24/7 text-based volunteer crisis support line - text 85258
  • Papyrus Hopeline UK is a volunteer crisis line to support young people at risk of suicide, or who are concerned about someone else’s wellbeing

Contact Us

To speak to an advisor visit Student Support in the 4 West Roper Centre or contact us using the details below

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