What to do
Select the option that reflects your scenario:
- Cannot sign in? Go to Reset your password - scenario 1
- Can sign in? Go to Change your password - scenario 2
Reset your University password
Scenario 1: You can't sign in
Use this option if you’ve forgotten your password or are locked out of your account.
Current staff or students
- If you've set up Multi-Factor Authentication (MFA), you can quickly reset your password online yourself
- If you haven't set up MFA or cannot reset your password yourself, you can ask the IT Service Desk to reset your password
After a successful reset, you may be prompted to set up Multi-Factor Authentication (MFA) if you haven't done so already.
Applicants
- Reset your password using the account reset tool
- If this doesn't work, submit a password reset form
Change your password
Scenario 2: You can sign in
Use this option if you know your password but want to change it.
- Sign in to My Account.
- Select 'Change Password'.
- Follow the prompts to set a new password.
Choosing a strong password
You can find tips on creating a strong password in our guidance on creating a strong password.
Set up Multi-Factor Authentication (MFA)
Adding a second authentication method adds an extra layer of security to your account. You may be prompted to do this after resetting or changing your password.
You can use:
- Authenticator app (recommended) – how to set it up
- Phone call
- Text message
- Alternative email
- Security questions
Different MFA methods can be used for different tasks, such as accessing the VPN, or resetting your password. Find out which methods work for what methods on the Multi-Factor Authentication (MFA) at the University page.
Help and support
If you need assistance with your password or MFA, contact the IT Service Desk.