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Exit questionnaire and interview

The process for staff who are leaving the University.


As part of our commitment to continuous improvement and valuing the contribution of our staff, we carry out an exit questionnaire and/or interview when employees leave the University.

The purpose of this is to:

  • identify the general trends of why people leave the University, particularly in areas where turnover is high, to discover any underlying issues and problems that may be of concern

  • highlight any issues that can be addressed and/or improvements that can be made in order to improve retention inform our longer term strategy for people management

  • provide information that can contribute towards the University's HESA return


This procedure applies to all permanent staff, including those who leave through ill-health, retirement, redundancy and staff on fixed-term contracts.

Analysis from the questionnaires and interviews will provide the University, Human Resources and line managers with information that can be used as a basis for assessing employment practices, policies and procedures.

Leaving procedure

As part of the University's leaving procedure, employees who are leaving will be sent a link to an online exit questionnaire. A paper questionnaire will be provided for anyone who does not have access to a computer at work.

Completed questionnaires are returned to the HR Department (WH 3.22). If appropriate, and when permission is given, issues requiring escalation are referred to a Human Resources Business Partner and then potentially to the Department.

If the departing member of staff would prefer an interview, they should contact their relevant Human Resources Business Partner to arrange a meeting. The questionnaire will be used as the basis for the interview.

An analysis of the exit information is produced for the Director of Human Resources on a quarterly basis and included in the annual HR Report.

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