The Covid-19 pandemic has accelerated the use of and familiarity with Teams, with it fast becoming the preferred communication and collaboration tool in the University.
Campus phones are changing
Stay connected with Microsoft Teams (Teams Calling)
Keith Zimmerman, Chief Operating Officer
I'm delighted with the University's progress in its move to Teams Calling. The pandemic required us to dramatically adapt the way we work, and Teams helped us to stay connected. As we continue to evolve our ways of working, we require greater flexibility, to strengthen our connections and collaboration. In a further exciting development, we will shortly be rolling out the ability to make and receive calls from anywhere, on any device, benefiting us all, and is an exciting progression for the University.
In 2019 the University approved a strategic recommendation to adopt Microsoft Teams as its preferred phone system. A significant driver for this is the ability for staff to work in a hybrid way, from any device, in any location. In addition, we have some very old phone systems, which are no longer fit for purpose and need to be replaced.
- Make and receive calls from anywhere in the world, on any device (desktop, laptop, smartphone, or tablet) running Teams
- Chat, voice, conferencing, and collaboration all in one place, within Teams
- An opportunity to audit active phone lines that departments are paying for (in line rental) but aren't using
- UK calls are free (international calls are subject to charges, as per the existing service)
- Free voicemail
- No additional costs for line enablement/moves or setting up call queue type systems
- Teams is a cloud service, which removes the need for data centre space and periodic upgrades of software, including reduced electrical consumption
- Keep your existing extension number and features such as voicemail, but with all the additional features of Microsoft Teams
- Driven by the University staff database: no need to search Person Finder for someone’s number, just click to call
- Quickly manage your ‘Call answering rules’ and configure your voicemail within one place
- Schedule your availability: set focus/quiet times and out of office schedules, so your phone does not ring when you are not available
- Use your ‘presence statuses to let colleagues know when you are contactable
We have engaged with initial departments, completed pilot migrations and collected user feedback. From this, we have developed an effective migration process
We will migrate the remaining departments in a phased approach, consulting with each department or service to decide on a convenient migration date
If you would like to migrate sooner, we may be able to arrange this. Contact us to discuss this further
Once you have been switched over to Teams Calling your legacy handset will no longer work and it will be collected by your department and decommissioned appropriately
You will be provided with a Teams compatible headset (if required), which will be issued via your department free of charge. A headset is the recommended device for calls as they reduce disruption from background noise
If you require a handset, a Teams compatible C450HD IP Phone will need to be purchased as part of your departmental migration. There is a £160 charge for these handsets, which will need to be covered by your department.
Existing shared phones (for example, those in a staff room, post-grad office etc.) will be replaced by a Yealink SIP-T30P phone as shown in the image above. These will be provided free of charge by the project. They will be migrated after individual migrations are complete (within the same week).
Critical phones in laboratories and lifts
Existing emergency phones (red handset) are not currently in scope for this project and will remain as they are.
We will continue to support fax machines as required.
Card payment devices
Devices connected via iSDX or the Mitel phone system will need to be migrated.
- Guidance on the University of Bath Learning Pathways site:
- Book a department, team or individual 1:1 session to explore the key features of Teams Calling
If you have further questions please submit an IT support enquiry online.
There are a number of accessibility support features available for Microsoft Teams.