Successful managers understand and practice good coaching skills with their teams. Quality coaching conversations can be some of the most difficult to have but are essential when developing the performance of a team and individuals.

In this introductory workshop, we spend time helping to clarify your understanding of what it is to coach as a manager. We will focus on developing key coaching skills and on using the GROW coaching model. This interactive course will allow a safe space to practice your coaching skills and to experience being coached yourself.

After the session you will be able to use your personal action plan to help embed your new coaching skills back in the workplace.

Course structure

• This course will be delivered on campus, an in-person event, 1 x 3.5 hour session, including a short break.
• There is a requirement to complete pre-work in advance and post work after the session.
• You must be able to commit to the session and all the required work.

Who should attend

Anyone with responsibility for managing teams and/or individuals

Presenter: Kate Elliott, Learning & OD Manager

This online course uses blended learning to make the most of your time, focusing the sessions on interaction, knowledge sharing and practice, and ensuring you have plenty of opportunities to embed learning on the job. Please note that you will need to complete all accompanying work and come to the session prepared and ready to engage with your colleagues.

The pre-work for this course will take approximately 30 minutes to complete.

Click on the weblink to access the course materials including pre work.

By the end of the course you will be able to:

• Describe the key principles of a coaching approach
• Describe how a coaching approach can help motivate your team
• Understand when a coaching approach is most useful
• Practice using core coaching skills
• Practice using the GROW coaching model
• Reflect on your own experience
• Create an action plan to put learning into practice

• Uses coaching techniques to motivate and improve performance
• Conducts challenging conversations calmly and with confidence

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Access online tools and support on-demand via the Development Toolkit, such as:

• Management 101: Coaching (elearning)

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:

• how this training will help to deliver your individual/team goals
• the expected outcomes (i.e. what is expected to change/improve as a result)
• any support required post-course to enable you to transfer your learning back to the workplace

Your manager will receive an automated notification when you book or cancel a place on a course using ESS.

Book a place

You must book your place using Employee Self-Service (ESS). Places will be available to book on self-service up to 24 hours before the course, to allow for participants to complete the required pre-work. Download instructions on how to book your place using ESS.

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS). Download instructions on how to cancel your place using ESS.

Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.