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Coaching skills for managers

A practical, interactive workshop to explore using a coaching approach to develop the performance of your team.

Course overview

2021/22 Semester 1 courses: These virtual workshops will run in November and January.

Successful managers understand and practice good coaching skills with their teams. Quality coaching conversations can be some of the most difficult to have but are essential when developing the performance of a team and individuals.

Coaching as a practice is often misunderstood and confused with training, mentoring and even counselling. In these workshops, we spend time helping to clarify your understanding of what it is to coach as a manager. We will focus on two key coaching skills and explore the situations in which a coaching approach might be most valuable in your role. This interactive course will allow a safe space to practice your coaching skills and to experience being coached yourself.

After the session you will be able to use your personal action plan to help embed your new coaching skills back in the workplace.

Course structure

  • This course has 2 x 120 minute sessions, approximately 2 weeks apart.
  • There is a requirement to complete pre-work in advance and work with colleagues in between the 2 sessions.
  • You must be able to commit to both sessions and all the required work.

Please ensure before booking your place on session 1 that you are available to attend session 2 of this two-part course.

Who should attend

Anyone with responsibility for managing teams and/or individuals

Presenters: Beth Hood, Doron Davidson and Viv Bowra, Verosa Ltd


Review and complete pre-work for this course.

This online course uses blended learning to make the most of your time, focusing the live sessions on interaction, knowledge sharing and practice, and ensuring you have plenty of opportunities to embed learning on the job. Please note that you will need to complete all accompanying work and come to the session prepared and ready to engage with your colleagues.

Details will be provided at the time course dates are published.

Intended learning outcomes

Check whether this course meets your development needs.

By the end of the course you will be able to:

  • Describe what coaching is within the context of your role – and what it is not;
  • Describe the value of coaching and how using a coaching approach can impact performance of your teams;
  • Describe when a coaching approach might be a useful developmental tool and when it may be less helpful;
  • Describe the mindset of effective coaching;
  • Use the key skills and tools needed for effective coaching, including developed listening, questioning techniques and facilitative problem solving;

Key management behaviours

Review how this course will help you to develop skills and knowledge.

  • Uses coaching techniques to motivate and improve performance
  • Conducts challenging conversations calmly and with confidence

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Related online learning and resources

Access online tools and support on-demand.

Book or cancel your place using ESS

Find out how to book or cancel your place, plus read guidance on required timescales and discussions with your managers.

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:

  • how this training will help to deliver your individual/team goals
  • the expected outcomes (i.e. what is expected to change/improve as a result)
  • any support required post-course to enable you to transfer your learning back to the workplace

Your manager will receive an automated notification when you book or cancel a place on a course using ESS.

Book a place

You must book your place using Employee Self-Service (ESS). Places will be available to book on self-service up to 24 hours before the course, to allow for participants to complete the required pre-work. Download instructions on how to book your place using ESS.

The sessions will be delivered online. You will receive the 'zoom link' to the session within an automated email reminder, provided 1 week before the course date. If you have not used zoom previously, you are required to register. Information can be found here.

Please ensure you are set up ready for the virtual session '5 minutes before the course start time' and that you have switched your camera 'on' before joining the interactive session.

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS). Download instructions on how to cancel your place using ESS.

Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.

Course dates

  • tbc

When you book your place on session 1, you will be automatically booked to attend the final session of the virtual workshop.

Booking details

Register for this event


If you have any questions, please contact us.