Managers at the University have a vital role to play in listening and providing advice, support and guidance and also sometimes difficult messages - to team members, to students and to colleagues. These conversations can be difficult to have but are essential to developing and supporting others. The aim of this workshop is to enhance communication skills and to provide effective approaches to help you engage in confident conversations in all aspects of your professional role. The workshop is highly interactive and allows space for reflection, practise and application to your own role.
Course structure
This course has 2 sessions, approximately 2 weeks apart. There is a requirement to complete pre-work in advance and work with colleagues in between the 2 sessions. You must be able to commit to both sessions and all the required work.
Please ensure before booking your place on session 1 that you are available to attend session 2 of this two-part course.
Who should attend
Anyone with responsibility for handling difficult conversations - with teams, individuals or students.
Presenters: Thérèse Turner and Nicola Griffiths, Berkshire Consultancy Ltd