Managers at the University have a vital role to play in listening and providing advice, support and guidance and also sometimes difficult messages - to team members, to students and to colleagues. These conversations can be difficult to have but are essential to developing and supporting others.
The aim of this workshop is to enhance communication skills and to provide effective approaches to help you engage in confident conversations in all aspects of your professional role. The workshop is highly interactive and allows space for reflection, practise and application to your own role.
- This full day course will be delivered on campus, an in-person event, includes a mid-morning and 1 hour lunch break.
- There is a requirement to complete pre-work in advance of attending the in-person session.
- You must be able to commit to all elements.
Who should attend
Anyone with responsibility for handling difficult conversations - with teams, individuals or students.
Presenters: Thérèse Turner and Nicola Baines, Berkshire Consultancy Ltd