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Great feedback

A practical, interactive workshop exploring how to ask for feedback, give great feedback, and boost morale and motivation.

Course overview

2021/22 Semester 1 courses: These virtual workshops will run in November and January.

Feedback is essential to growth and can empower and motivate individuals and teams to take action; it is a cornerstone of effective performance management. Feedback can be hard to give and also challenging to seek. This interactive workshop highlights the value of effective feedback, explores different methods and allows opportunity to practice.

You will discover the tools, techniques and behaviours needed to achieve the changes you want to see and, to create a culture of growth and continuous learning that is inspiring and motivating for their teams.

Course structure

  • This course has 2 x 120 minute sessions, approximately 2 weeks apart.
  • There is a requirement to complete pre-work in advance and work with colleagues in between the 2 sessions.
  • You must be able to commit to both sessions and all the required work.

Please ensure before booking your place on session 1 that you are available to attend session 2 of this two-part course.

Who should attend

Anyone with responsibility for managing teams and/or individuals

Presenters: Beth Hood, Doron Davidson and Viv Bowra, Verosa Ltd


Review and complete pre-work for this course.

This online course uses blended learning to make the most of your time, focusing the live sessions on interaction, knowledge sharing and practice, and ensuring you have plenty of opportunities to embed learning on the job. Please note that you will need to complete all accompanying work and come to the session prepared and ready to engage with your colleagues.

Details will be provided at the time course dates are published.

Intended learning outcomes

Check whether this course meets your development needs.

By the end of the course you will be able to:

  • Describe the value of giving and receiving great feedback and of building a culture where feedback is regularly given and received
  • Describe how and when to ask for feedback and how and when to offer it
  • Describe what great feedback looks like, and deliver feedback using an effective tool that builds on strengths, improves performance and boosts motivation
  • Describe patterns of behaviour when it comes to delivering tough feedback messages
  • Choose how to give the feedback according to the individual, the situation and the desired outcome
  • Deal with difficult reactions, especially on the phone or online

Key management behaviours

Review how this course will help you to develop skills and knowledge.

  • Seeks feedback from others on their own performance
  • Delegates effectively with clear objectives and empowers decision making
  • Uses coaching techniques to motivate and improve performance

Related online learning and resources

Access online tools and support on-demand.

Book or cancel your place using ESS

Find out how to book or cancel your place, plus read guidance on required timescales and discussions with your managers.

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:

  • how this training will help to deliver your individual/team goals
  • the expected outcomes (i.e. what is expected to change/improve as a result)
  • any support required post-course to enable you to transfer your learning back to the workplace

Your manager will receive an automated notification when you book or cancel a place on a course using ESS.

Book a place

You must book your place using Employee Self-Service (ESS). Places will be available to book on self-service up to 24 hours before the course, to allow for participants to complete the required pre-work. Download instructions on how to book your place using ESS.

The sessions will be delivered online. You will receive the 'zoom link' to the session within an automated email reminder, provided 1 week before the course date. If you have not used zoom previously, you are required to register. Information can be found here.

Please ensure you are set up ready for the virtual session '5 minutes before the course start time' and that you have switched your camera 'on' before joining the interactive session.

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS). Download instructions on how to cancel your place using ESS.

Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.

Course dates

  • tbc

When you book your place on session 1, you will be automatically booked to attend the second session of the virtual workshop.

Booking details

Register for this event


If you have any questions, please contact us.