The aim of the workshop is to give managers the tools and confidence to address performance management issues in professional services staff. This is an interactive session using case studies to bring our organizational policies to life, supporting practical application.

Course structure

• This course will be delivered in-person event (on campus) or virtual session (MS Teams) as a three hour session (including a short break)
• There is a requirement to complete pre-work in advance of attending the session

Who should attend

Line managers of Professional services staff

Facilitator

Debra Parsons, Senior Learning & Organisational Development Consultant and Ellie Collier, HR Advisor

This course uses blended learning to make the most of your time. The session focuses on interaction, knowledge sharing and practice, ensuring you have plenty of opportunities to embed learning on the job.

Please note, you will need to complete all accompanying work and come to the session prepared and ready to engage with your colleagues.

The pre-work for this course will take approximately 60 minutes to complete.

Access the course materials, including pre work.

By the end of this session, you will be able to:

• Outline what constitutes a performance management issue;
• Explain the difference between conduct and capability;
• Define the responsibilities of individuals, managers and those of HR;
• Explain the stages of the process;
• Demonstrate taking an empathetic approach to performance management;
• Apply organisational policy to a range of situations.

This course will help you to:

• Listen carefully and communicates openly and effectively
• Build strong, trusting relationships
• Delegate effectively with clear objectives and empowers decision making
• Seek feedback from others on their own performance
• Support the development of knowledge, skills and behaviours
• Conduct challenging conversations calmly and with confidence
• Prioritise wellbeing and a positive working environment

Access online tools and support on-demand via the Development Toolkit, such as:

• Performance management overview
• Creating the conditions for high performance
• Coaching for team performance

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking. To ensure the training is suitable and your learning can be transferred back to the workplace, you should also have discussed the following with your line manager:

• how this training will help to deliver your individual or team goals
• the expected outcomes (what is expected to change or improve as a result)
• any support required post-course to enable you to transfer your learning back to the workplace

Your manager will receive an automated notification when you book or cancel a place on a course using ESS.

Book your place

You must book your place using Employee Self-Service (ESS). Places will be available to book on self-service up to 24 hours before the course, to allow for participants to complete the required pre-work. Download instructions on how to book your place using ESS.

The session will be delivered in-person.

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS). Download instructions on how to cancel your place using ESS.

Please cancel your place as early as possible (and at least three days in advance) to allow others to book instead.