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PA40330: Pharmacy management simulation

[Page last updated: 05 August 2021]

Academic Year: 2021/2
Owning Department/School: Department of Pharmacy & Pharmacology
Credits: 6 [equivalent to 12 CATS credits]
Notional Study Hours: 120
Level: Masters UG & PG (FHEQ level 7)
Semester 1
Assessment Summary: CW 20%, PR 80%
Assessment Detail:
  • Reflective commentary (CW 20% - Qualifying Mark: 40)
  • Responses to simluated practice problems (PR 80% - Qualifying Mark: 40)
Supplementary Assessment:
Like-for-like reassessment (where allowed by programme regulations)
Requisites: While taking this module you must ( take PA40331 OR take PA40332 ) AND take PA40333 AND take PA40334
Description: Aims:
To provide the student pharmacist with a simulated practice environment in which professional performance standards can be developed and demonstrated, and in which management and leadership skills can be advanced.

Learning Outcomes:
After successfully completing this unit, the student pharmacist will be able to:
1. Apply professional judgement in the best interests of the patient and the public.
2. Undertake effective patient centred consultations.
3. Actively support patients and their carers in the safe and effective use of their medicines and devices.
4. Manage and utilise resources in order to ensure efficient work flow and minimise risk in the workplace.
5. Demonstrate effective negotiation skills.
6. Communicate and work effectively with other members of a pharmacy team.
7. Demonstrate good organisational skills to complete tasks to a professional standard.
8. Respond effectively to complaints, incidents and errors and in a manner which demonstrates patient-centred care.
9. Recognise conflicts of interest and utilises appropriate standards of practice.
10. Demonstrate an ability to manage resources effectively and participate in financial planning processes, including the production of a business plan.
11. Respond with flexibility and adaptability to new situations and change.
12. Reflect on and recognise own limitations, work safely and seek support where appropriate.

Study skills, handling information, working with others (T/F)
Problem solving (T/F/A)
Handling information (T/F/A)
Written communication (T/F/A)
Information & communication technology (ICT) (T/F/A)

Each student pharmacist will work in a small team in a virtual pharmacy setting. The simulation will run over a four week period. In week 1 students will be responsible for setting up their virtual pharmacy, advertising and producing a website, and developing a business plan. The simulation itself will run over weeks 2-4. Each morning the student pharmacist team will be presented with typical workload of 40-50 practice problems to prioritise and solve, simulating the background workload within a pharmacy. In addition, students will have to respond to requests in real time from patients, their representatives, other healthcare professionals and business colleagues. Such requests will include having to provide on-call cover to enable a response to out-of-hours emergencies.

Programme availability:

PA40330 is a Designated Essential Unit on the following programmes:

Department of Pharmacy & Pharmacology
  • USPA-AFM03 : MPharm(Hons) Pharmacy (Year 4)
  • USPA-AKM03 : MPharm(Hons) Pharmacy with integrated pre-registration year (Year 4)


  • This unit catalogue is applicable for the 2021/22 academic year only. Students continuing their studies into 2022/23 and beyond should not assume that this unit will be available in future years in the format displayed here for 2021/22.
  • Programmes and units are subject to change in accordance with normal University procedures.
  • Availability of units will be subject to constraints such as staff availability, minimum and maximum group sizes, and timetabling factors as well as a student's ability to meet any pre-requisite rules.
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