Student Queries

Which payment methods can be used to pay tuition fees?

Visit our Paying your tuition fees page for all available payment options.

How do I pay for my course deposit?

Your course deposit must be paid through 'Application Tracker'.
Application tracker for undergraduate courses
Application tracker for postgraduate courses

Can I pay my tuition fee by bank transfer?

Tuition fees can be paid by bank transfer via the University's approved payment provider Flywire. Read more about paying tuition fees by Flywire bank transfer. You can also view our step by step guide how to make a Flywire bank transfer.

Can I pay by cash or cheque?

The Income Office does not accept cash or cheque as a method of payment for tuition fees or any other invoice.

I don’t think I can pay my tuition fees during registration, what do I do?

Please contact our Student Finance Office as soon as possible by emailing stu-fin@bath.ac.uk

I have received an invoice but I don’t think I can pay by the due date, what do I do?

Please contact our Credit Control team as soon as possible by emailing creditcontrol@bath.ac.uk

When is the Income Office open?

Please visit our office page for the latest information with regards to our Income Office opening hours and working situation.

Staff Queries

What do I do if I receive cash in my department?

Departments should no longer be accepting cash. If your department does have cash, please email income@bath.ac.uk as soon as possible to discuss how to proceed.

What is the University’s VAT number?

The University’s VAT number: GB 639 5421 22

Who can help me with coding income received for my department?

Liaise with your faculty finance team to understand where your department’s income should be coded. For assistance from central finance, speak with your faculty/ department accountant.

I am expecting an ad-hoc payment from a payer who isn’t a University customer, has it been received?

Please complete the following where is my BACS income form on the self-service portal.

Customers and Sales Orders

I need to be trained how to set up customers and create sales orders so that I can invoice a customer in Agresso.

See the 'Agresso: Input sales orders and raise invoice' Moodle training. This includes videos how to carry out the tasks. Find out more information about customers or sales orders here.

I need to invoice a Samis sponsor or student

You will be required to complete a Samis invoice template and then submit to the Income Office via Self Service Portal 'Samis Invoice Request'. Please request a Samis invoice template from income@bath.ac.uk.

I need to access the Sponsorship Agreement Letter to set up a new Samis sponsor

Please find the Sponsorship Agreement Letter here.

How long will it take for my sales order to be approved and invoice sent to the customer?

Agresso sales orders are usually converted to an invoice and sent to the customer within three working days. Agresso will automatically send an email notification to you when your sales order has been converted to an invoice.

Samis invoice spreadsheets are usually processed within three working days and the Income Office will confirm when the invoices have been sent.

I have raised an Agresso sales order/ sales credit in error, it has not been approved yet, how do I cancel it?

Contact income@bath.ac.uk as soon as possible requesting for the sales order/ sales credit to be cancelled. Ensure you provide the reference number.

How do I cancel an invoice in Agresso which has already been sent to a customer?

You will need to raise a sales credit which we will convert into a credit note and issue to the customer. See our sales order summary guide.

Refunds

Please see our Refunds Summary Guide for more information about refunds.