You'll need to log into Moodle to access this learning provision.

Open the TOPdesk Moodle course.

The 3 subjects are:

  • TOPdesk - Creating and managing tickets: Recommended for all TOPdesk operators. You'll learn how to create, update, close and escalate IT incident reports (tickets) in TOPdesk.
  • TOPdesk - Requests for change and the Change Calendar: Mandatory for all DD&T staff who are involved in the change process. You'll learn about requests for change.
  • TOPdesk - Selections and Reports: Recommended for all TOPdesk team leaders involved in creating selections and reports.

Contact us

If you have any questions please contact us.