TOPdesk courses

IT Training offers a number of user guides and recordings to help you use the Request for Change and Incident Management modules in TOPdesk.

You'll need to log into Moodle to access this learning provision.

The 3 subjects are:

TOPdesk - Creating and managing tickets: Recommended for all TOPdesk operators. You'll learn how to create, update, close and escalate IT incident reports (tickets) in TOPdesk.
TOPdesk - Requests for change and the Change Calendar: Mandatory for all DD&T staff who are involved in the change process. You'll learn about requests for change.
TOPdesk - Selections and Reports: Recommended for all TOPdesk team leaders involved in creating selections and reports.

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