TOPdesk - Creating and managing tickets
Recommended for all TOPdesk operators. You'll learn how to create, update, close and escalate IT incident reports (tickets) in TOPdesk.
TOPdesk - Requests for change and the Change Calendar
Mandatory for all DD&T staff who are involved in the change process. You'll learn about requests for change.
TOPdesk - Problem Management
Recommended for all TOPdesk operators involved in logging or working on problems and known errors.
TOPdesk - Selections and Reports
Recommended for all TOPdesk team leaders involved in creating selections and reports.
You can access a number of training resources on using TOPdesk via Moodle. Any member of staff can access these and learn at their own pace.