How to make an appointment at the Dental Centre.
To make an appointment please call 01225 386065.
If you have a dental problem, please call us within the surgery opening times. We open our emergency slots at 8:30 am so please call as early as possible to ensure you can be seen that day. If you are calling out of hours, please call the NHS helpline on 111.
Government changes mean that patients will no longer be registered with their dentist, but this does not mean that you cannot continue to see your usual dentist. If you ask us for an appointment, we will try to offer you one as soon as possible at a convenient time within the hours we have set aside for NHS patients. The NHS now asks us to provide a fixed, limited amount of NHS care each year and so we allocate our time and NHS budget accordingly.
Due to the increasing costs of the Royal Mail the Dental Centre will no longer be sending reminders for check ups by post.
We are now sending electronic reminders for appointments either by text or e-mail, please let the receptionist know your preference. We can also remind you that you are due for a check up via e-mail or text.
We would appreciate your feedback about this change to our service.
Cancellations and missed appointments
If you are unable to keep your appointment, please let us know as soon as possible so that we can use the appointment for another patient on our waiting list. If you miss more than two appointments and give less than two working day's notice, we may not be able to complete your treatment or offer you NHS care in the future. After a missed appointment you will have to pay the cost of the treatment band again when the appointment is rebooked.
Reminders and recalls
At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists will now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE) on how often patients need to see their dentist, according to their oral health needs. It is no longer the norm for NHS patients to have two NHS check-ups each year if you do not need them. The Department of Health wishes NHS resources to be allocated to those who need it most. You can of course visit your dentist more often privately if you prefer to talk to your dentist more regularly about your oral health needs, have a regular hygiene visit and the reassurance that all is well.
We will continue to offer to either book your next appointment in advance or send you a reminder nearer the time.
Courses of treatment
Courses of treatment which have more than two months between them will be closed. If you are unable to return to the Dental Centre for treatment, you will be required to pay the whole band charge when you return.