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Student Living Support Co-ordinator

Job title Student Living Support Co-ordinator

Department Campus Services

Salary Starting from £23,715, rising to £27,131

Grade Grade 5

Placed on Friday 17 March 2023

Closing date Sunday 02 April 2023

Interview date Monday 17 April 2023

Reference FM10452

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The Student Living team are looking for a Support Coordinator! This role is eligible for a starting bonus of up to £1000 - please see below.

About the role:

You will be working for the Student Living Team on our Residence Life programme. Residence Life adds value to time in University halls, with our more than a room concept.

You will be central to:

  • Creating a vibrant year-round social events and activities schedule
  • Welcoming students into halls
  • Managing peer to peer roles (our Student Living Assistants)
  • Improving student experience

Creating a community feel and sense of belonging across the 5000+ beds in our University halls is a main goal. University halls are mainly on campus but there also around 1500 in the City Centre and a key part of the role will be ensuring these City based students get the best experience we can offer.

This is a full time (36.5 hours), permanent position.  

Interviews are scheduled to take place on Monday 17th April. 

About you:

We are looking for a confident and enthusiastic individual who is passionate about student experience. 

You will have:

  • Experience in a dynamic customer-facing role involving reception/reservations
  • An understanding of customer care as well as discretion and confidentiality
  • Excellent interpersonal, verbal and written communication skills
  • A desire to deliver excellent standards of work and service

Experience within a Higher Education organisation is a bonus, but not essential.

About us:

The Student Living team sits within the department of Campus Services, created in August 2022 by combining all the facilities teams across the University into one department. The strength of this department is essential to underpin our university goal of excellence in education, research and experience for students, staff, visitors and commercial customers alike.  

With over 400 staff Campus Services consists of a diverse range of teams including student living, hospitality, retail, cleaning and portering, security, postal services and landscaping.

Since last August we have continued to develop the services we provide in response to the changing needs of the University.  A key part of delivering this customer experience is having a team which is engaged and supported in delivering our services.

What we can offer you:

This role is eligible for the Campus Services New Starter bonus*. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). Please note this bonus is pro rata for part time roles. 

This role is eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy, please ensure when applying you select ‘Employer Referral’ and enter the name of the relevant person when answering the question ‘Where did you learn of this job?'

*Both bonuses are subject to terms and conditions

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams. 

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

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Further details:

Visa information

If you think you may require a visa to work in the UK, you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / Indefinite Leave to Remain − please refer to our Staff Immigration webpages for further details.

Update to our application process

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.