Q. I have received a request to provide secondary authentication but I haven’t attempted to log into my account, what should I do?
A. Immediately change your password and notify the IT Service Desk via our IT Help Form.
Q. I have an accessibility requirement. How can I register for MFA?
A. If you have accessibility requirements, please contact the IT Service Desk, via our IT Help Form.
Q. What protection does MFA provide?
A. MFA provides an additional line of defence for University systems and data. If your password is compromised by a malicious third party, they won't be able to access protected resources without providing secondary authentication.
Q. How can I change my MFA details?
A. You can add or update your multi-factor authentication details via the Security info page, which is located within your My Account page.
Q. Which is the preferred MFA method?
A. University of Bath's preferred MFA method is the Microsoft Authenticator App, which will work across all services protected by MFA. You can use other authenticator apps and methods but they may not be supported for all services, due to technical limitations. For example, the VPN can only support 'Microsoft Authenticator – notification' or 'Phone - call' as your default sign-in method.
Q. Where is my personal data held and how is it used?
A. Please read our guide on the use of personal data for identity verification and authentication.