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Support and Training

Get the support you need. We’re here to help you.

User support

Use the Research Computing TopDesk form to request help with any problem.

Need help? Simply submit a request via our TopDesk form. We are available between 8.00am - 6.00pm, Monday to Friday.

Get help using one of our supercomputers, advice from a research software engineer or help costing a research proposal. If you experience issues getting the help you need, please escalate using our anonymous feedback form.

'I couldn’t run parallel jobs in Matlab because my memory requirements exceeded the default 3GB limit in the fsv2-series. A HPC Specialist recommended adjusting node memory allocation using the "--mem" parameter and this quickly solved my problem.' — Yongpeng He, PhD student

Training and Advice

Join a training course or request advice.

Training Material
Access our Unix Shell, Intro to HPC, Nimbus, Anatra and Account Management Portal training material.

Intro to cloud HPC
Training course covering all your need to know to start using Nimbus.

Research and Grant Advice
Learn how supercomputing can advance your research and get help costing research computing services into your next grant proposal.

Research Software Advice
Get help and advice from the University’s team of Research Software Engineers.

Feedback or Suggestions

Our aim is to provide you with an excellent research computing service

We welcome feedback and suggestions on how we can improve our services to students and University researchers.

You can contact the Research Computing Team by sending us a TopDesk request.

The Research Computing Operations Group oversee our work and ensure our services meet the University's research and teaching needs.

Please contact a group member if you feel our current services don't meet your needs or if you would like to raise an issue. They will then consider this and make recommendations.