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The Effective Behaviours Framework

The Effective Behaviours Framework (EBF) describes the behaviours that distinguish effective performance and are highly valued in the University.


The EBF applies to jobs in the Management, Specialist and Administrative (MSA) job family.

The behaviours described in the EBF are not the tasks associated with a particular job. Instead, they identify how an individual does the job.

We have designed various EBF tools and templates which will help you and your line manager at key stages of your career with us − such as applying for jobs (JD+), induction (Induction+), probation (Probation+), Staff Development and Performance Review (SDPR+) and your Continuing Professional Development (CPD).

Key facts about EBF

  • It provides a common language which helps us to talk about ‘how’ we do things at the University as well as ‘what’ we do and helps us frame conversations on individual and team performance and development
  • It brings consistency across the organisation on how we work and can aid collaborative team working
  • It can help clarify the role and behaviours of MSA staff and their input to the student experience and research agenda
  • It's based on nationally recognised work by the Association of University Administrators which we have adapted to fit local needs
  • It was developed and successfully piloted in a number of volunteer departments and teams
  • It has now been successfully applied to a wide range of staff in the MSA job family
  • It was rolled out to all MSA staff between January 2013 and December 2015

How it works

The framework is divided into nine key behavioural areas.

Within each area, you are encouraged to think of these behaviours from three different aspects:


Behaviours that are demonstrated at an individual level and may not be seen by others.


Behaviours that are effective when interacting with others − such as students, customers, stakeholders, colleagues or suppliers. If you are a manager, they may be demonstrated in that role.


Behaviours that are effective when working with others across the University, or when representing the University outside.

Under each area there are also examples of:

  • skills, attributes
  • underpinning knowledge and
  • ineffective behaviours

Find out more

If you are a Head of Department or manager, speak to your HR Manager for more information.

If you are a member of staff, you can talk to your manager or supervisor.

EBF tools

For use in departments operating EBF only.

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