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How you log in to iTrent is changing

Multi-Factor Authentication is coming to iTrent, our HR and Payroll system. Find out what you need to do to prepare and how your login experience will change.

What is happening and when

A laptop with a lock and log in screen.
Layering up our cyber security with Multi-Factor Authentication (MFA)

On Wednesday 9 August, Multi-Factor Authentication (MFA) will be applied to iTrent to further protect our sensitive information and data, and provide extra security controls to reduce the impact of a cyber attack.

What you need to do to prepare

It is important to check in advance that:

  • your security information, such as your phone number, is up to date
  • you have suitable MFA methods set up

Suitable methods

Only the phone (text/sms), alternative phone, and authenticator app are suitable to authenticate your University M365 account when signing into University systems.

If you've previously selected the security question or email options, these are suitable for resetting your password, but will not work as an MFA factor.

Changing or adding verification methods

To check, change, or add additional authentication methods:

What will be different

If you are logging in with your University account, your login experience will be similar to when you sign in to other University services, such as Outlook. Simply:

  • select the account you wish to login with (this mostly applies if you are logging into MSS)
  • enter your University username (e.g. and password
  • follow the Microsoft instructions to verify your identify using your chosen authentication method

Which account to select

When logging in, especially when you are logging into Manager Self Service (MSS), you may see a new iTrent login page which asks you to select the type of account you are logging in with. For most people this will be your University Microsoft 365 account (e.g.

The guest/admin account is for technical colleagues or external specialists who have accounts which allow them to manage and test the system.

How frequently you’ll need to authenticate your login

Due to the nature of the data in iTrent, you will need to authenticate your identity every day.

If you login and out multiple times throughout the day you will only need to authenticate your first login, unless you later login with a different device or location.

Further help and support

Visit the Layer up your account security with Multi-Factor Authentication (MFA) webpage to find out more about Multi-factor Authentication, including a summary of which methods are suitable for which activities.

If you experience difficulties setting up MFA or accessing your account, please contact the IT Service Desk at

Check or change the Security Information for your University Microsoft 365 account

My Account

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