University mobile phones are moving from EE to Vodafone in stages. Phones still with EE are on a temporary pay-as-you-go arrangement, so UK data and roaming cost much more than usual. If your phone is still with EE, use Wi-Fi where you can.
Requesting a mobile phone
- Ask your line manager to authorise the purchase.
- Read the University's guidelines for acquiring and using a mobile phone for business use.
- If you need advice on choosing or buying a phone, contact the IT Purchasing Team.
- Complete the mobile phone request form with your phone and data requirements and the project code for payment.
The IT support team will set it up and contact you when it’s ready to collect.
You can't buy a phone yourself and claim the cost back on expenses. This is set out in the travel and expenses policy.
Upgrading your phone
There is a charge for upgrades. To request one, follow steps 1 to 4 under requesting a mobile phone.
Managing your phone plan
To change your plan, for example your data allowance or the name on the account, use the Staff Mobile Changes and Support form:
- Vodafone: the form lists the Mobile Administrator for each department. Contact yours directly.
- EE: fill in the form and the IT Purchasing Team will get in touch.
Travelling abroad with your phone
Roaming isn't switched on for work phones by default. You'll need your line manager's approval first. Then request it as you would other changes to your plan, using the Staff Mobile Changes and Support form, at least 5 working days before you travel.
If your phone is still with EE, roaming costs much more than usual while it’s on the temporary arrangement. Once you've completed the form, the IT Purchasing Team will be in touch to discuss your options.
If you’re travelling to a high-risk destination, you may need a loan device instead of your work phone. Request one at least 3 weeks before you travel.
Find out about travelling abroad with University devices.
## If your phone is lost or stolen
Find out what to do if your University device is lost or stolen.