Before you depart
You should read EE guidance on using your phone abroad before leaving the country, to avoid unnecessary charges.
Avoiding data roaming and additional charges
Please contact IT Purchasing before any trip so that we can set you up with EU data roaming and an appropriate tariff. Failure to do so will result in a significant cost which will be passed on to the user, in line with the mobile use guidelines. We also recommend you:
- turn off data roaming, via your mobile settings, and use Wi-Fi where possible
- read about data bundles and call charges and discuss them with us
We will need a minimum of 5 days to change your details with EE.
The way you usually access your voicemail might not work in some countries. If so, you should to call +447973 100123 and enter a voicemail PIN to access your voicemail. You should set up a PIN before you leave by calling '123' and follow the instructions.
Insurance and reporting lost or stolen devices
University devices are covered by University insurance anywhere in the world. You should follow our guide if your device is lost or stolen. This includes contacting the local police, wherever you are on holiday, and getting a crime reference number.