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IT Support Manager (Science)

Job title IT Support Manager (Science)

Department Digital, Data & Technology Group

Salary Starting from £34,304, rising to £40,927

Grade Grade 7

SOC Code - Visa Requirements 3131

Placed on Monday 13 December 2021

Closing date Sunday 30 January 2022

Interview date To be confirmed

Reference CH8972

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Are you a skilled IT Leader with a background in IT support and service delivery? We have an exciting opportunity to lead a team passionate about the IT support for the Faculty of Science, enabling the team to make a significant contribution to the ongoing development of an outstanding IT service, and to provide support within a changing business, research and technical environment. As well as the day-to-day support needs of these areas you will be involved in developing novel and exciting solutions to assist activities within this world-leading research and teaching focussed University.

About you

You will be self-motivated, able to work alone, or within a team. Have excellent interpersonal and leadership skills, alongside a deep understanding of technology and demonstrable IT Support skills. Considerable experience in a customer services or IT Support role would be a distinct advantage. You will enjoy challenges and problem solving, and working alongside Faculty colleagues to meet their unique needs. You will have a passion for technology and the way that it can be used within a large, complex and technically challenging environment.

Skills

  • Proven understanding of hardware, software, and underlying operating system concept
  • Develop skills in all facets of IT support, in order to support the diverse teaching and research capability. 
  • Comfortable using and managing Windows, Mac OS, Linux and mobile operating systems.
  • Able to demonstrate an ability with scripting techniques to develop efficient support processes
  • A basic familiarity with GPU based computation, VR/AR technologies or computational simulation techniques would also be an advantage.

This post is to lead a small team dedicated to the provision of IT primarily within research and administrative areas, however you will be expected to work alongside colleagues from other Supporter teams in support of their areas.

For informal discussions please contact Adrian Hooper (Service Manager, Science & Engineering) on pysamh@bath.ac.uk or Sherilyn Elmes (Service Manager, Service Desk) on ccssre@bath.ac.uk

The Department 

Digital, Data and Technology are here to ensure our staff and students are able to enjoy a seamless experience for learning, teaching & research. We aim to provide a technological environment that matches the University's international, teaching and research reputation, and which contributes to the realisation of its key institutional strategies. We strive to respond intuitively to both the ever evolving needs of our users, and the wide diversity of those users through the exploration of new and emerging technologies.

What we can offer you:

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. 

We are:

  • a family friendly workplace 
  • open to exploring flexible working opportunities which benefit you and the University. 
  • recognising of the talents of our diverse workforce through an excellent reward package 
  • encouraging of your personal and professional development

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:


If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters into any assessment process, with the goal of creating an inclusive and equal assessment process. To support this your application will automatically be anonymised. Any documents you wish to attach with your application should have personal details removed.