Application Support Developer

Job title Application Support Developer

Department Computing Services

Salary Starting from £25,728, rising to £31,604

Grade Grade 6

Placed on Monday 05 February 2018

Closing date Wednesday 28 February 2018

Interview date To be confirmed

Reference DM5605

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Role

Are you looking for your next career steps in IT? We have a great opportunity for an Application Support Developer to join our Student Systems team at Bath University. This role sits within our talented and highly skilled software development team supporting our commercial software applications. 

Responsibilities 

Your main responsibilities will be to support Marketing and Student Services ensuring they can use their applications effectively to provide great services to our applicants and students. You will work with our expert users providing support and advising on how to use the product to best effect. You can expect a mixture of user support work, and development projects allied to our main student records system. You will have responsibilities in the following key areas;

  • Provide 2nd line support for two applications, liaising with expert users and the suppliers to configure new functionality and resolve issues. Applications include a CRM platform and a customer enquiry management solution 
  • Developing and managing test packs/cases related to the applications 
  • Ability to / comfort with managing your own workload, as well as contributing to projects in a broader team 
  • Your current skill set should include good SQL skills, competence in at least one development toolset/framework, and some web development/web services/html skills.

Requirements

  • Competent in the use of common web technologies such as html5, css, javascript, xml and at least one software development framework.
  • Able to work well with internal customers and external suppliers, agreeing requirements, assessing priorities, gathering information about problems and working with suppliers to manage them to resolution.
  • Able to manage their own workload whilst operating as part of a broader team.

About The University of Bath

The University of Bath is a leading UK research university, dedicated to making a positive impact to the world we live in. The superb facilities andpractical support available at the University have created an ethos and environment which inspires a culture of innovation and fresh thinking. The University’s researchers engage closely with industry, the public and policy makers to explore challenging projects that examine the questions and inform the solutions that make a difference to society. The city was established as a Roman spa town and is famous for its spectacular Georgian architecture. 

Benefits

We are committed to personal and professional development. In addition to this we offer the following employee benefits: 

  • 18% employer pension contributions (8% employee contributions) 
  • 39 days holiday (includes annual leave, discretionary days and bank holidays) 
  • A flexible working environment
  • Ofsted outstanding rated onsite nursery and childcare vouchers schemes
  • Salary exchange scheme (cycle to work)
  • Interest free loans for public transport seasons tickets and motorcycle purchases     for commuting 
  • Onsite private and NHS dentist, onsite medical centre 
  • Discounted physiotherapy services

If you’d like to find out more about working for Computing Servicesplease visit our webpage http://go.bath.ac.uk/cs-careers

If you believe youhave the necessary skills and experience we require, we would like to hear fromyou. For an informal discussion about this role, please contact James Spreadbury,Business Systems Manager (Student) J.Spreadbury@bath.ac.uk

 

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:
The University of Bath is an equal opportunities employer and has an excellent international reputation with staff from over 60 different nations. To achieve our global aspirations, we welcome applicants from all backgrounds.