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Student Living & Guest Experience Receptions Assistant

Job title Student Living & Guest Experience Receptions Assistant

Department Campus Services

Salary Starting from £20,400, rising to £21,197

Grade Grade 3

Placed on Thursday 24 November 2022

Closing date Thursday 08 December 2022

Interview date Friday 16 December 2022

Reference JS10017R

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This role is eligible for the Campus Services New Starter bonus. Apply today and if you are appointed, receive an additional £500 one month after starting and £500 on successfully passing your probation period (six months). *subject to Terms & Conditions.

 This role is eligible for the Campus Services Refer a Friend bonus. If a University staff member has ‘referred’ you to apply for this vacancy, please ensure when applying you select ‘Employer Referral’ and enter the name of the relevant person when answering the question ‘Where did you learn of this job?'

We are looking for a Receptions Assistant with excellent customer service skills to join our Student Living & Guest Experience team. This role would be suited to someone with a friendly personality and someone who is eager to create memorable experiences for our students and commercial guests.

With over 4,000 bedrooms on campus and in the city, we operate multiple reception hubs for students, staff, visitors, and commercial guests. Being part of this team, you will work across all receptions on a rota. These roles require a level of flexibility and availability to work across a variety of locations and hours, 7 days per week between 8am – 10pm.

Under the direction of the Student Living and Guest Experience Reception Supervisor, you will be the first point of contact, acting at all times in a welcoming and professional manner, respecting both diversity and equal opportunity. The key purpose of the role is to carry out receptionist duties and respond immediately to general enquiries, by phone, email and in person. You will enjoy working with a wide variety of people and be able to build good working relationships with other University departments and key stakeholders.

This is a permanent position working 36.5 hours over a 4 or 5 day working week, depending on your preference. For an informal discussion about the role, please contact campusserviceshr@bath.ac.uk however please ensure that you submit your application through the University website

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:

  • a very generous employer contributory pension scheme;
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;
  • an excellent reward package that recognises the talents of our diverse workforce; 
  • a wide range of personal and professional development opportunities;
  • staff uniform provided;
  • a number of support options available for new and existing staff to help with the cost of some relocation expenses which you may be eligible for. Please visit the following webpages for more information:

     - Relocation Procedure

     - Interest-Free Loan Scheme

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

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Further details:

Visa information:

If you think you may require a visa to work in the UK you should refer to our guidance on the Skilled Worker Visa before embarking on a job application to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR, please refer to our Staff Immigration webpages for further details.

Update to our application process:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this the personal details of applicants may be withheld at the initial shortlisting stage.