University of Bath School of Management University of Bath School of Management

Masterclass archive

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2017

27
March

‘Pride & Prejudice, borders and beliefs: the enduring challenge of horizontal leadership’

An interactive session with Professor Michael Lewis

Professor Michael Lewis

In all organisations, value is created by a range of different specialists but only delivered and fully realised when these specialists work collaboratively. In most organisations (of any scale or complexity) this process of horizontal co-ordination presents a significant challenge.

In his interactive Masterclass, Professor Lewis explores (deploying an eclectic range of source material including, as it is Bath, Jane Austen) the critical process of bringing together these invaluable but problematic silos.

Professor Michael Lewis is Professor of Operations and Supply Management. He leads the Managing Operational Processes module on the MBA. Mike has teaching, research and consultancy experience with a broad range of public and private sector organisations in the UK and globally. Current projects include professional service transformation and operations leadership.

Slides available on request from Liz Alvey.

7
Feb

‘Seven Pillars of Digital Marketing’


Presented by Mr Donald Lancaster

Don Lancaster Masterclass

Donald Lancaster is a Teaching Fellow in Marketing and a Doctoral Research. He has a wealth of rich experience directing Brand Marketing Communications for a wide range of global brands including HSBC, Mazda, Mars, and Johnson and Johnson.

In this Masterclass, Don demystifies digital marketing and offers insights into the state of the industry as a whole. He looks at trends in digital marketing, and the core pillars of digital communications. The big question to bear in mind is: has everything changed, or has very little changed?

This one-hour Masterclass provides a taste of a much bigger subject, with contemporary examples and illustrations to set the pulse racing and see how fast the digital clock is ticking!

 

2016

24
April

‘Questions for Entrepreneurship’


Presented by Professor Dimo Dimov

Professor Dimo Dimov

Excitement about a business idea can quickly turn into hesitation if there is no clear path forward. Many find the ambiguous, open-ended nature of the entrepreneurial process unnerving. Having the right mindset when approaching the situation is important. In this Masterclass, Professor Dimo Dimov unpacked the nature of entrepreneurial opportunities and posed critical questions that define an entrepreneurial mindset. Dimo is Professor of Innovation and Entrepreneurship. Hot Topics recently named him in the top 100 leading professors external 

website in the field of entrepreneurship. Watch a video of Dimo discussing his research. external 

website

A full version of this Masterclass is available here external 

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2015

24
April

‘Exploring the value of failure’


Presented by Professor Alistair Brandon-Jones

Dr Alistair Brandon-Jones

Organisations understandably treat failure as a bad thing. Yet, it is arguably the response to failure that is most critical to long-term success (or failure!). In this Masterclass, Professor Alistair Brandon-Jones will explore what failure means to customers, employees, and organisations. The session will examine ways in which organisations can improve their responses to failure through effective complaint handling, proactive failure identification, and prevention-through-learning.

Professor Alistair Brandon-Jones, Chair in Operations and Supply Management and Associate Dean for Post Experience Education, is a leading Service Operations researcher, with much of his work exploring the interaction between individuals and processes. Alongside Professor Nigel Slack, he is co-author for the world’s leading portfolio of Operations Management textbooks and has won several national and international awards for contributions to teaching.

2014

15
May

‘Redesigning Manufacturing: Returning Balance to the UK Economy’

Presented by Professor Mike Beverland

Barely a week goes by without a media pundit, industry spokesperson or politician decrying the decline of manufacturing in the UK while at the same time virtually all UK manufacturing sectors are enjoying increased confidence, sales, and export growth. Interest in “making” continues to grow, be it craft, design, 3D printing, or consumer preference for locally made. The ‘real story’ is missing primarily due to outdated view of how manufacturing businesses operate.   

In this Master Class Professor Beverland identifies the real story behind the rebound in UK manufacturing. He proposes that manufacturing needs to be viewed as a form of connected creativity whereby brand value is built through innovative product and systems design, connections to place, the joy of making, and supportive services. This session, which previewed a forthcoming book, unpacks the nature of modern UK manufacturing success and calls for a new conversation around policy, education and practice.

6
Mar

‘The impact of your clients on your firms ability to innovate’

Presented by Professor Juani Swart

The importance of innovation for the success of firms that operate in a knowledge economy is well recognized. However, we know less about the influence of external stakeholders, such as clients, on the ability of the firm to innovate. These client relationships themselves can act as a relational resource, i.e. social capital, which enables, or constrains, innovation. In this master class Professor Swart draws on empirical data from research conducted in professional services firms (PSFs) which are reliant upon innovation in order to generate a competitive advantage. In particular, the session focusses on how both human and social capital enable the firm to innovative and illustrates how specific combinations of human and social capital generate innovation.

2013

1
Nov

‘Employee Engagement and the Bottom Line’


Understanding the links between employee engagement and important business outcomes

Presented by Dr Bruce A. Rayton

Dr Bruce RaytonEmployee engagement has captured the attention of many strategic human resource management thinkers and practitioners. While strong disagreements exist amongst academics about precisely what is (and what is not) meant by the term “engagement”, the combined weight of evidence for links between performance and the things that practitioners typically mean when they say “engagement” is actually very strong. 

Dr Bruce Rayton will discuss some of the evidence contained in his report Engage for Success as well as present some of the longitudinal evidence on the links between employee engagement and performance that are emerging from his research with colleagues at Bath where he is an Associate Professor and Director of the Bath MBA.

23
May

‘Dealing with Supply Chain Risk’


Understanding the Impact of Network Characteristics

Supply chain disruptions have been shown to have major implications for the profitability, survival and future growth of organisations. In high profile events, prolonged disruptions have reduced earnings by as much as $900 million per quarter with operating performance reduced over a two year period.

In recent years the management of supply chain risks has risen to prominence yet ironically, factors originally championed for driving better supply chain efficiency now appear to be creating greater vulnerabilities.

Presented by Professors Mike Lewis and Brian Squire

Professors Mike Lewis and Brian Squire

In this key Strategic Operations themed Master Class, Professors Mike Lewis and Brian Squire explore why supply chain design is critical to reducing vulnerability to disruptions in order to secure both earnings and operational performance.

 

5
Feb

‘Evidence-Based Management’


From fads and quick fixes to effective decision-making

Presented by Professor Rob Briner

Professor Rob Briner

Does your organisation opt for management fads and quick fixes rather than taking the time to think through what the problem might be and applying a range of evidence to inform the decision? In this MBA Master Class, Professor Briner presents Evidence-Based Management - a set of techniques to help managers and organisations deliver effective decision making by bringing together management experience, evidence from inside the organisation and published academic research.

Professor Rob Briner was recently recognised in the Most Influential 2012 awards as number 17 in the HR Most Influential 2012 UK thinker. A visiting Professor at several of the world's top business schools, Professor Briner's publishing and research topics include well-being, emotions, stress, ethnicity, the psychological contract, absence from work, motivation, and everyday work behaviour. He is passionate about helping practitioners and organisations make better use of evidence, including research evidence, in decision-making.

2012

25
Oct

‘Facing into the storm’


Strategies for maintaining trust during a financial crisis

Presented by Professor Veronica Hope Hailey

Professor Veronica Hope Hailey

The turbulent period of the financial crisis has rocked many major brands to the core. Professor Hope Hailey presents her analysis of the strategies of major organisations which helped them navigate the worst economic crisis of a generation. The session will highlight winning techniques which have maintained the trust of staff customers and the market at large in the face of hugely disruptive events.

Professor Hope Hailey is an internationally renowned leading light in the field of Strategic Human Resources Management. Recently acclaimed as one of the most influential women in HR, Veronica specialises in working with large, mature corporations in collaborative research partnerships. She is particularly interested in exploring the challenges of corporate renewal and transformation. Her research focuses on Trust and the link between business strategy, HR strategy and change management. Veronica has recently been appointed to the position of Dean of the University of Bath School of Management from 2013.