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Booking a wellbeing appointment

An initial consultation with a Wellbeing Adviser is your first step to accessing the right support for you

The Wellbeing Service is here to support you every day of the week, 365 days a year. We are available every day from 9am to 5pm.

We offer appointments online using Microsoft Teams, by telephone, or in person at the 4 West Roper Centre and the Virgil Student Centre.

Find out what the Wellbeing Service can help you with.

NB If there is an immediate emergency see Emergency Support below

How do I book an appointment?

Students can request a Wellbeing consultation by completing the:

Wellbeing Support Request Form

If you email the team we may need to respond by sending you the referral form above so that we may assess the challenges you are facing and how we might be able to help you, before we meet you.

An adviser will review your request form and either contact you to book an appointment or provide you with information, advice or signposting if appropriate.

If you have an urgent concern or are experiencing significant distress or feel at risk of harming yourself we are able to offer an on the day appointment.

Please note that if you email after 5pm, we will reply the next day and in the meantime, if you need some more urgent support you can use our Be Well Talk Now service (see below) or you can contact the University Security Team on 01225 383999, if you or someone else is in need or urgent assistance.

What to expect from a Wellbeing appointment

You will get an email confirming your appointment. There will be a link to a short questionnaire that helps us improve outcomes for students and we would be grateful if you could fill this in prior to your appointment.

For an in-person appointment – please come to Student Support in 4 West, or the Virgil building (depending on where your appointment is) no more than five minutes before. At present we are asking students to continue wearing masks for an appointment when possible unless you are exempt.

For an online Wellbeing consultation, you'll need to be somewhere quiet and private where you won't be overheard or interrupted. Please call Student Support on 01225 383838 if you need help finding a private space on campus.

During the appointment, we’ll discuss the support options that are most likely to meet your needs and agree a plan with you to help you move forward. For instance, we might recommend that:

  • we provide you with advice and guidance
  • we help you to develop a plan for how to deal with your situation
  • you explore self-help resources, such as apps, websites or books
  • you sign up for one of our many workshops or courses
  • you work with a therapist or Mental Health Adviser
  • you seek support from a service outside the University.

Find out about the University's Therapeutic Services and Mental Health team.

24/7 support

If you are struggling and need advice, support, or just somebody to talk to, professional help is also available 24/7 from our free, confidential support line:

Be Well Talk Now: 24 hours a day, 7 days a week, 365 days a year:

From within the UK
Call 0808 196 8046

From outside the UK
Call +44 3 307771499

Students can contact a trained adviser by phone, video call or live chat from anywhere in the world.

More information about the Be Well - Talk Now service.

Emergency support

If there is an immediate emergency and you require the police, ambulance or fire services call 999. If you are on campus, you should also alert the University Security Team on 01225 383 999.

In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you or the person you are with, do not/does not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.


External sources of support are also available, including the Samaritans, who can be contacted on 116 123.


24/7 text-based volunteer crisis support line - text 85258. More information on their website.

Papyrus Hopeline UK

Volunteer crisis line to support young people at risk of suicide, or who are concerned about someone else’s wellbeing – contact details, opening times and self-help resources available on their website

Information on international crisis and mental health support can be found on the following websites:


If you have any questions, please contact us.