Before you start
Before you start please read the latest service update on software and hardware support during homeworking.
Also make sure you have read and are familiar with the University’s IT and acceptable use policy.
This Information is also available through TopDesk the IT self-service portal.
Working using University equipment
You may be able to use University equipment such as a laptop or a tablet to work from home.
Make sure you have the means to charge any device that you may take home with you and, if you need one, remember to take a mouse or any other items that may help you to carry out your work if you don’t have them at home. If you are able to do this, make sure that you can transport equipment securely from the University to your home and back.
Your University equipment should already have up-to-date security and antivirus protection on it so you should not need to set this up yourself.
You can access most University software and systems online. One of the first things you can do is make sure that you have internet access and your broadband is working.
You will also need to connect your work device to your own internet connection.
Working with your own equipment
If you are planning to use your own personal equipment such as a laptop, tablet or phone to work from home, there are a several things that you will need to do to make sure you are set up and can access what you need to do your job.
Make sure that your documents are saved to Microsoft OneDrive or Sharepoint so that you can access them easily from home and collaborate with colleagues on shared documents where required.
Make sure that you have the right equipment to access the software and systems to do your job. You can work from home from:
- Windows devices
- Apple devices
If you need to access emails or send messages by Microsoft Teams, you can do this on a phone with an internet connection.
You can access most University software and systems online. One of the first things you can do is to ensure that you have internet access and your broadband is working.
Up-to-date security and protection
To do any University work on your own equipment you must have up-to-date security and virus protection.
- Keep your Windows computer secure at home
- Security advice for Apple devices
- Ways to keep your information safe on Mac
Other security measures
If you share a house with other people be aware of the security of your work. Make sure you lock your screen if you take a break.
Remember your username and password
To access any software or systems you will need to use your University username and password. We request that you set up Multi-Factor Authentication (MFA), which gives you an additional layer of security when you access University of Bath resources online. It also helps you to gain access to your account should you forget your password.
Resetting your password
Follow the guidance on the Change or reset your University password page to change or reset your password.
Forgotten your password
If you have set up Multi-Factor Authentication, you can reset your password online
If you have not yet set up Multi-Factor Authentication or are having problems resetting your password, you should complete this form to request a password reset.
Once you have set up your machine and are ready to work from home you will need to be able to access the tools for your job and there are several ways to do this.
Accessing applications using internet access and single sign on
To access the majority of our systems and software you just need your internet access and single sign-on details. Examples are:
Microsoft365 apps and tools, including:
- OneDrive for saving and accessing documents
- Teams for messaging or chatting to people online
- Outlook email and calendar
- Word, Excel and Powerpoint
- Plus many more!
You should try and make sure that your documents are saved to Microsoft OneDrive or Sharepoint so that you can access them easily from home and collaborate with colleagues on shared documents where required.
Visit the University of Bath - Learning Pathways site to discover guidance on using Microsoft 365.
- iTrent ESS – for booking holidays, closing sickness absence, viewing payslips and managing your personal details
If you are unable to access an application with an internet connection and your single sign-on details, then try to access it through the University Virtual Private Network (VPN).
VPN (virtual private network)
A virtual private network extends a private network across a public network, and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.
You only need to use VPN to access certain University systems so you should only use it if you have to. Large numbers of people connecting to VPN put extra loads onto our systems which will slow things down and make it harder for everybody to work effectively.
Examples of some of the systems you will need to use VPN for are:
- Typecase for updating the website
- iTrent MSS for managers to view and update information on their teams
- Accessing files that are only accessible on the University’s file storage, your computer or a management system.
If you do need to access VPN you can set up a connection following our guidance on Setting up VPN on your device
Most people should not need to map their drives, but if you feel you need to, you can find a guide to mapping your drives here
If you can only do your work by accessing your University computer, contact the IT Service Desk to set this up in advance.
Academic resources for teaching
If you are an academic with questions about teaching resources, there is information about contingency planning for online teaching available on the Centre for Learning and Teaching's (CLT) Resource Hub.
If you want to record your lecture then you can install Panopto on your University-managed laptop through Self Service and Company Portal.
Contact IT Support
You can get IT Support and advice through the Service Desk Self-service portal.