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Student Services FAQs about Coronavirus

Answers to frequently asked questions regarding Student Services and the Coronavirus. Updated 15 September.

General University Corona updates

The University has a dedicated Coronavirus information page where you can find up to date information about University services, outlets and other provision.

Wellbeing Service

Are you still running daily drop in?

The Wellbeing Service are running face-to-face and virtual daily appointments, seven days per week. Students can access Wellbeing by emailing, or alternatively by telephone 01225 383838.

How can I look after my wellbeing whilst socially isolating?

You can find guidance, advice and tips on how to maintain mental wellbeing while at home or are worried and anxious about the outbreak on the NHS wellbeing while staying at home page.

How can I stay active in the University community?

The SU have set up a SU Bath Community Facebook page and are offering a daily program of activities to keep you in touch with each other. This includes virtual quizzes, exercise classes, cooking and much more.

I have experienced racism or other offensive behaviour directly linked to COVID-19 what should I do?

Please consider telling the University about this using the Report & Support tool. Alternatively, you can seek support from SARI or report directly to your local police by phoning 101.

Counselling and Mental Health

Can I still access counselling and mental health support?

Yes, we are still offering all the support we would normally be offering. Our one-to-one appointments and programme of workshops and courses will mostly take place online. However some face-to-face sessions will be available in certain circumstances and where staff and room availability allow.

To access one-to-one counselling and mental health support, you first need to arrange an initial consultation. You can book directly onto most of our workshops and courses.

What self help tools are available to help manage my mental health?

Have a look at these suggested resources for looking after your wellbeing. You’ll find resources specific to dealing with the mental-health impact of the pandemic plus suggestions for coping with more general issues such as anxiety, low self-esteem and perfectionism.

Money Advice

How do I get in contact with Student Money Advice if I need to?

Student Money Advice are currently operating a virtual service with limited face to face contact and can be contacted via phone on 01225 383838 or by email at We can offer appointments by phone or video call via Microsoft Teams.

If I run out of money what help is available?

In the event of immediate financial assistance you can apply for a Short Term Loan and if your need is likely to be longer term you can apply to the Hardship Fund.

I had a part time job, but due to Covid 19 I have lost income what help can I get?

You may be entitled to ongoing pay from your employer, even if on a zero hours contract. The government has advice on this. While you are awaiting back pay you can apply for an interest free Short Term Loan from the University. If your need is likely to be longer term you can apply to the Hardship Fund.

I am on placement and need financial assistance for living costs or to return home what do I do?

Please speak to your relevant Placement Officer in the first instance and they will direct you to the appropriate support.

Humanities & Social Sciences Placement Team

Science Placement Team

Management Placements Team

Will I either have to pay tuition fees or will I receive a refund this year?

For any enquiries about tuition fees please contact Tuition refund request – COVID-19.

Can I continue to apply for my statutory funding i.e. Maintenance and Tuition Fee loans for the next academic year?

Yes, you can apply online for your funding for 2020/21. If your household income has gone down by 15% or more then you can apply for a current year income assessment.

I am an undergraduate Care Leaver/Estranged/Refugee or Young Adult Carer student. Will I still receive my bursary & additional support from Student Services?

Yes, Imroze and Joanna from the Student Retention & Success Team continue to offer advice & support via email, telephone, video call (MS Teams) and in person. Eligible students will continue to receive their bursary. If you have any queries, concerns, or would like to book an appointment please email or call 01225 383838 (Helpdesk) and one of them will get in touch.

I'm a Doctoral student and I am worried about my financial situation, can you help?

There is advice on stipends and studentships. You are able to apply to the Hardship fund and you may be entitled to ongoing pay from your employer, even if on a zero hours contract.

Disability Service

Postgraduate Students

Support remains available from the Disability Service for Postgraduate students. Please book an appointment if you would like to discuss your requirements or if your learning support needs have changed and previous DAP arrangements need to be updated.

Can I meet a Disability Adviser face to face?

We are currently offering telephone or video appointments as well as a small number of on-campus face to face appointments. Appointments can be booked via Student Services Help Desk, 01225 383838 or by emailing with details of your availability. Please send us any medical/diagnostic evidence or DSA documentation electronically via email in advance of your appointment where possible.

What happens with my Disabled Students Allowances (DSAs)/disability support?

Undergraduate and Postgraduate taught Students are usually entitled to receive their disability support until the date of their final exam/assessment of the semester. If you need to receive support after this date you should contact the Disability team via

Unless you are notified otherwise, DSA and University funded disability support (e.g. Specialist Mentoring, Study Skills etc) can continue to take place remotely until this date. If you have an ongoing application for DSA, please continue with this as needs assessments can take place remotely.

Student Immigration and Student Visas

Advice for international students is also available from UKISA (UK council for International Student Affairs)


If you have any questions, please contact us.