Student Services FAQs about Coronavirus
Answers to frequently asked questions regarding Student Services and the Coronavirus. Updated 15 September.
General University Corona updates
The University has a dedicated Coronavirus information page where you can find up to date information about University services, outlets and other provision.
Are you still running daily drop in?
The Wellbeing Service run virtual daily appointments, seven days per week. Students can access Wellbeing by emailing email@example.com, or alternatively by telephone 01225 383838. We will also provide in-person face to face appointments for students, this will be discussed during your virtual assessment if required.
How can I look after my wellbeing whilst socially isolating?
You can find guidance, advice and tips on how to maintain mental wellbeing while at home or are worried and anxious about the outbreak on the NHS wellbeing while staying at home page.
How can I stay active in the University community?
The SU have set up a SU Bath Community Facebook page and are offering a daily program of activities to keep you in touch with each other. This includes virtual quizzes, exercise classes, cooking and much more.
I have experienced racism or other offensive behaviour directly linked to COVID-19 what should I do?
Counselling and Mental Health
Can I still access counselling and mental health support?
Yes, we are still offering all the support we would normally be offering. Our one-to-one appointments and programme of workshops and courses will mostly take place online. However some face-to-face sessions will be available in certain circumstances and where staff and room availability allow.
What self help tools are available to help manage my mental health?
Have a look at these suggested resources for looking after your wellbeing. You’ll find resources specific to dealing with the mental-health impact of the pandemic plus suggestions for coping with more general issues such as anxiety, low self-esteem and perfectionism.
How do I get in contact with Student Money Advice if I need to?
Student Money Advice are currently operating a virtual service with limited face to face contact and can be contacted via phone on 01225 383838 or by email at firstname.lastname@example.org. We can offer appointments by phone or video call via Microsoft Teams.
If I run out of money what help is available?
I had a part time job, but due to Covid 19 I have lost income what help can I get?
You may be entitled to ongoing pay from your employer, even if on a zero hours contract. The government has advice on this. While you are awaiting back pay you can apply for an interest free Short Term Loan from the University. If your need is likely to be longer term you can apply to the Hardship Fund.
I am on placement and need financial assistance for living costs or to return home what do I do?
Please speak to your relevant Placement Officer in the first instance and they will direct you to the appropriate support.
We also have a Repatriation Financial Support Package for students who need financial assistance to get home.
Will I either have to pay tuition fees or will I receive a refund this year?
For any enquiries about tuition fees please contact queriesCovid19@bath.ac.uk Tuition refund request – COVID-19.
Can I continue to apply for my statutory funding i.e. Maintenance and Tuition Fee loans for the next academic year?
I am an undergraduate Care Leaver/Estranged/Refugee or Young Adult Carer student. Will I still receive my bursary & additional support from Student Services?
Yes, Ben and Joanna from the Student Retention & Success Team continue to offer advice & support via email, telephone, video call (MS Teams) and in person. Eligible students will continue to receive their bursary. If you have any queries, concerns, or would like to book an appointment please email email@example.com or call 01225 383838 (Helpdesk) and one of them will get in touch.
I'm a Doctoral student and I am worried about my financial situation, can you help?
Support remains available from the Disability Service for Postgraduate students. Please book an appointment if you would like to discuss your requirements or if your learning support needs have changed and previous DAP arrangements need to be updated.
How can the Disability team support me with the blended learning approach in 2020/21?
If you already have a Disability Access Plan (DAP) you may like to review your support recommendations and discuss any concerns you may have as a result of uncertainties at this time. If you have not previously met a Disability Adviser but feel that support or a discussion could be beneficial for your studies in 20/21, please contact us to book an appointment as soon as possible. We are aware that it may be difficult to anticipate how your studies may be affected. If you wish to resume your studies before meeting with us, then please remember that you can book to review or implement support at any time after returning.
Can I meet a Disability Adviser face to face?
We are currently offering telephone or video appointments as well as a small number of on-campus face to face appointments. Appointments can be booked via Student Services Help Desk, 01225 383838 or by emailing firstname.lastname@example.org with details of your availability. Please send us any medical/diagnostic evidence or DSA documentation electronically via email in advance of your appointment where possible.
What happens with my Disabled Students Allowances (DSAs)/disability support?
Undergraduate and Postgraduate taught Students are usually entitled to receive their disability support until the date of their final exam/assessment of the semester. If you need to receive support after this date you should contact the Disability team via email@example.com.
Unless you are notified otherwise, DSA and University funded disability support (e.g. Specialist Mentoring, Study Skills etc) can continue to take place remotely until this date. If you have an ongoing application for DSA, please continue with this as needs assessments can take place remotely.
Student Immigration and Student Visas
Advice for international students is also available from UKISA (UK council for International Student Affairs)