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University of Bath

Student Services FAQs about Coronavirus

Answers to frequently asked questions regarding Student Services and the Coronavirus. Updated 2 July.

General University Corona updates

The University has a dedicated Coronavirus information page where you can find up to date information about University services, outlets and other provision.

Wellbeing Service

Are you still running daily drop in?

We are currently running a virtual service available every day. You will be able to email an adviser who will get in contact with you to arrange a conversation via the phone or using Microsoft Teams.

How can I look after my wellbeing whilst socially isolating?

You can find guidance, advice and tips on how to maintain mental wellbeing while at home or are worried and anxious about the outbreak on the NHS wellbeing while staying at home page.

How can I stay active in the University community?

The SU have set up a Corona Community Facebook page and are offering a daily program of activities to keep you in touch with each other. This includes virtual quizzes, exercise classes, cooking and much more.

I have experienced racism or other offensive behaviour directly linked to COVID-19 what should I do?

Please consider telling the University about this using the Report & Support tool. Alternatively, you can seek support from SARI or report directly to your local police by phoning 101.

Counselling and Mental Health

Can I still access counselling and mental health support?

Yes we are currently running a virtual service. If you are already receiving counselling or mental health support, a member of the team will be in contact. If you would like to talk to a member of the Counselling and Mental Health team you can book an initial consultation.

What self help tools are available to help manage my mental health?

We have a web page which lists online resources both directly linked with the pandemic and some apps which target more general anxiety and stress.

Money Advice

How do I get in contact with Student Money Advice if I need to?

Student Money Advice are currently operating a virtual service and can be contacted via phone on 01225 383838 or by email at We can offer appointments by phone or video call via Microsoft Teams.

If I run out of money what help is available?

In the event of immediate financial assistance you can apply for a Short Term Loan and if your need is likely to be longer term you can apply to the Hardship Fund.

I had a part time job, but due to Covid 19 I have lost income what help can I get?

You may be entitled to ongoing pay from your employer, even if on a zero hours contract. The government has advice on this. While you are awaiting back pay you can apply for an interest free Short Term Loan from the University. If your need is likely to be longer term you can apply to the Hardship Fund.

If you have previously worked for the university and been told that you are not eligible to be put on furlough, please consider applying for the COVID-19 non-furlough scheme hardship fund.

I am on placement and need financial assistance for living costs or to return home what do I do?

Please speak to your relevant Placement Officer in the first instance and they will direct you to the appropriate support.

Humanities & Social Sciences Placement Team

Science Placement Team

Management Placements Team

We also have a Repatriation Financial Support Package for students who need financial assistance to get home.

Will I either have to pay tuition fees or will I receive a refund this year?

For any enquiries about tuition fees please contact Tuition refund request – COVID-19.

Can I continue to apply for my statutory funding i.e. Maintenance and Tuition Fee loans for the next academic year?

Yes, you can apply online for your funding for 2020/21. If your household income has gone down by 15% or more then you can apply for a current year income assessment.

I am an undergraduate Care Leaver/Estranged/Refugee or Young Adult Carer student. Will I still receive my bursary & additional support from Student Services?

Yes, Ben and Joanna from the Student Retention & Success Team continue to offer advice & support via email, telephone and video call. Eligible students will continue to receive their bursary. If you have any queries or concerns please email and one of them will get in touch.

I'm a Doctoral student and I am worried about my financial situation, can you help?

There is advice on stipends and studentships. You are able to apply to the Hardship fund and you may be entitled to ongoing pay from your employer, even if on a zero hours contract.

If you have previously worked for the university and been told that you are not eligible to be put on furlough, please consider applying for the COVID-19 non-furlough scheme hardship fund.

Disability Service

Will my Disability Access Plan (DAP) exam arrangements be in place for the supplementary assessment period in August?

Alternative assessments have been designed to take into account DAP exam arrangements, but if you have any concerns, in the first instance it is advised that you discuss these with your DoS/Personal Tutor. The Disability Service is also available to help you with any difficulties you might face via

For further information and guidance on how to approach your assessments, please visit the student guide to assessment web page.

In light of the likely changes to teaching and learning in the upcoming academic year, you may also wish to review your DAP during the summer period. In order to do this please book an appointment with a Disability Adviser.

I’ve accepted an offer and intend to begin studying at Bath this autumn.

Please visit our from applicant to student page for useful information and guidance. We would encourage you to book a pre-entry appointment with a Disability Adviser to discuss any support needs you may have, including any specific queries or concerns related to the effects of Coronavirus on your studies in the upcoming year.

Postgraduate Students

Support remains available for disabled Postgraduate students over the summer period. Please book an appointment if you would like to discuss your requirements or if your learning support needs have changed and previous DAP arrangements need to be updated.

What happens with my Disabled Students Allowances (DSAs)/disability support?

Undergraduate and Postgraduate taught Students are usually entitled to receive their disability support until the date of their final exam/assessment of the semester. If you need to receive support after this date you should contact the Disability team via

Unless you are notified otherwise, DSA and University funded disability support (e.g. Specialist Mentoring, Study Skills etc) can continue to take place remotely until this date. If you have an ongoing application for DSA, please continue with this as needs assessments can take place remotely.

Student Immigration and Tier 4

Visit our Student Immigration Service Coronavirus page for updates.

Advice for international students is also available from UKISA (UK council for International Student Affairs)