For most of us, the control we have over our finances is greater than ever. Mobile banking apps let us access our money with a few taps of a screen, while contactless payment technology means transactions take place in seconds.
If we think of developed countries as belonging to the ‘financial mainland’, there still exist many detached ‘islands’. Two billion of the planet’s working adults are excluded from financial services. That's over half of the world’s workforce.
These financially remote areas in lesser developed countries (LDCs) need bridges to the mainland.
Professor Juani Swart and Kerrie Howard are using their expertise to help the United Nations Capital Development Fund (UNCDF) share knowledge about financial inclusion and how it helps tackle poverty. As well as financial inclusion, UNCDF’s role includes promoting entrepreneurship and business growth.
Working with UNCDF’s Financial Inclusion Practice Area (FIPA) and in particular Hanadi Tutunji who is FIPA’s knowledge management specialist, Juani and Kerrie’s work aims to improve FIPA’s collaboration. This will in turn help them develop practices and build bridges through the power of shared knowledge.
Juani is an expert in human capital, and Kerrie an expert in strategy planning and development. Both are members of the Future of Work research centre, and share a keen interest in knowledge management.
Broadly speaking, knowledge management is the study of how complex organisations share knowledge.
Their work has had a significant impact on FIPA’s knowledge management strategy. Using both original research and practical methods, they have worked with senior FIPA managers to improve the agency’s knowledge management policy, practice and behaviour.