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Exams - get help and advice

Advice and support for problems during remote (online) Inspera exams.

The information on this page applies only to remote, online Inspera exams.

Please first read the Student Guide to Exams. It may answer any questions you have , including what to do if you have questions before your exam starts. You can read separate advice on what to expect for in-person exams.

Accessing a University system

If you have difficulty connecting to systems including Inspera, Moodle, Re:View or MS Teams, please first:

  • Visit University of Bath IT status and confirm if the system is operational. If Inspera is unavailable, the University will contact you.
  • If the system is working, check your own IT set up; a quick reboot might be enough – remember to save any work not in Inspera first.

If there is a technical failure with a University system

If there is a technical failure with a University system that affects your attempt, for instance with your Single Sign-On login or Inspera, please wait until the relevant system is available again to continue or to submit your assignment. We will attempt to notify you that the affected system is up and running once the problem is fixed.

IT support

If you still need help not related to using Inspera and you are not close to the exam deadline, you should submit an IT support request. You should do this regardless of your location.

Inspera problems

Follow the guides:

If your issue is still not resolved, you can contact the Exams Helpline (not your department) for advice on +44 (0)1225 387500 between 8am and 6pm UK time, Monday to Friday during the exam period.

Creating or uploading files

You should try to remedy any issues you might have:

If your issue is still not resolved, you can contact the Exams Helpline (not your department) for advice on +44 (0)1225 387500 between 8am and 6pm UK time, Monday to Friday during the exam period.

Remember that you can submit your exam late in Inspera up to 29 minutes and 59 seconds after the exam deadline, and a penalty will be applied. Please read the guide to late exam submission. You can ask for a review of the penalty if an exceptional technical failure prevented you submitting on time.

The penalty for submitting late can be reviewed if you had exceptional technical failure that prevented you submitting on time. If you experience this kind of issue in the last five to ten minutes of your exam and you think it will stop you submitting on time, please collect date and time-stamped evidence so you can request that the late submission penalty be removed.

Corrupt, missing or incorrect files

It is your responsibility to check before you submit your exam that all your files are correctly uploaded to Inspera and in the correct format/file type that can be opened.

You can't submit or replace a file outside Inspera. This includes if you upload the wrong file, if you forgot to upload a file, or your file is corrupt.

If you have not yet pressed ‘Submit now’

If any of your files are corrupt or you have uploaded the wrong file(s), you can replace your file before you press ‘Submit now’ in Inspera. You will have until the end of late submission time to press 'Submit now'. If you submit your exam during this time you will receive a penalty.

If late submission time has ended and you haven't pressed 'Submit now' you can't submit your attempt in Inspera, and your attempt won't be accepted through any other route. Further information on your options is set out in the guide for what to do if you did not submit all or part of your exam attempt.

If you have already pressed ‘Submit now’

At this point you can't access Inspera to replace or upload any files or change your attempt, even if the exam deadline hasn't passed. You also won't be able to submit or replace any missing files or parts of your exam attempt through any other route. Further information on your options is set out in the guide on what to do if you did not submit all or part of your exam attempt.

Missed (or about to miss) the exam deadline

All exams are set with sufficient time to attempt, complete and submit your work.

Late submission time

You can submit your exam in Inspera up to 29 minutes and 59 seconds after the exam deadline during late submission time and a penalty will be applied.

After late submission time ends

You can't press 'Submit now' after late submission time has passed. You can't ask for any files to be accepted and marked that weren't submitted in Inspera by the end of late submission time, nor can you ask for a file to be replaced.

If you submitted some of your files or your attempt by the deadline, then what you submitted will be marked.

If you were unable to submit any of your exam attempt by the end of late submission time you will receive a mark of 0NS (0, “Non-submission”).

Further guidance is available on what to do if:

Forgetting to press 'Submit now'

You must press 'Submit now' to finish and submit your exam attempt. Your exam won't be automatically submitted for you. This is stated on the front instruction sheet for all Inspera exams and in Inspera training.

If you were unable to submit your exam attempt by the end of late submission time you will receive a mark of 0NS (0, “Non-submission”). You can't ask for your exam attempt to be accepted using any other route. This is the case even if you had technical issues that prevented you from successfully submitting your exam attempt.

If this affects you, please read the guide for what to do if you did not submit your exam attempt, including applying for Individual Mitigating Circumstances (IMC).

Feeling ill, or other issues affect your exam attempt

Guidance is provided in the Student Guide to Exams on what to do if:

Error in your exam paper

Guidance is available on what to do if you think you spot an error in your paper. There is no need for you to contact your department or the Exams Helpline.

Exam is not shown on your Schedule

If an exam you are expecting to sit is not listed on your personal Exam Schedule on SAMIS, please contact your department.

The Exams Helpline

If your issue is not resolved by following the steps above and you have a non-urgent query, please email examinations@bath.ac.uk.

If you need urgent advice, please call the Exams Helpline on +44 (0)1225 387500 between 8am and 6pm UK time Monday to Friday during the exam period. The team will signpost you to advice and support, and you must not contact your department.

Wellbeing

If you have any immediate concerns about your own or another student’s health or welfare, please call 999 or Security on 01225 385349, or email security-office@bath.ac.uk. Security will contact Student Support if needed.

Wellbeing Advisors are available online and in the 4 West Student Centre. You can call them on 01225 383838, email wellbeingservice@bath.ac.uk or book an appointment to speak to an adviser. They can also point you in the direction of further support or practical help.

You can also use the Be Well-Talk Now service, which offers immediate 24/7 support on the phone, and through live chat or video call wherever you are in the world.

Other sources of support include:

General exam information