Cleaning your University accommodation
The cleaning services we aim to provide in our accommodation and what you must do to keep the residences clean.
Cleaning services we aim to provide
As we adapt our service in line with the latest government guidance on COVID-19, this information is subject to change.
This information is for the 2020 to 2021 academic year.
We aim to:
- clean kitchens and social areas twice a week
- clean shared bathrooms twice a week
- clean areas of high contact three times a day, every day
- empty waste and recycling bins twice a week in some accommodation
You will be given fixed times when cleaning takes place in your accommodation.
During this time you must leave these areas, to let our staff work effectively in a safe environment.
On arrival, you will find a cleaning pack and cleaning guide in your kitchen.
You are responsible for the day-to-day cleaning of your accommodation.
- make sure your kitchen, social areas and shared bathrooms are cleaned regularly throughout the week
- do any washing up straight away. If this is not possible, keep it in your bedroom in the provided washing up bowl. Washing up must not be left in the kitchen, otherwise our house keeping team can not clean thoroughly
- clean your own bedroom and en-suite bathroom (if you have one)
- regularly remove your rubbish
- recycle as much of your rubbish as possible
We check kitchens and communal areas at least once a week during your given cleaning time.
If the cleanliness of your kitchen falls below an acceptable standard, you will have 48 hours to improve it.
If there is no improvement, our staff will carry out a full deep clean at a cost of up to £35 per resident. You will be given a date and time of when the deep clean will take place.
We check bedrooms regularly.
If your room is below an acceptable standard you will have one week to improve.
If there is no improvement, our staff will carry out a full deep clean, which you will be charged £50 for.
You will be given a date and time of when the deep clean will take place.