If you are concerned about a student
Use the following information as guidance, but make your own decision on the most appropriate action to take in each situation.
At immediate and serious risk
If the student is:
- threatening to harm themselves or another person
- disorientated or out of touch with reality
- behaving in a bizarre way
You should:
- call 999 for an ambulance then call University Security Services on 666
- call the Student Support staff advice line on 01225 384321
In need of urgent help
If the student is:
- very distressed, unwell or a serious concern to others
- in need of urgent support but safe from immediate risk
You should:
- call the Student Support staff advice line on 01225 384321
- advise the student to make an appointment with a GP as soon as they can
Not at immediate risk and willing to engage
If the student is:
- in need of support, but composed and rational
- safe from immediate risk
- willing and able to engage with services
You should:
- advise the student to see a Student Support Adviser
- advise the student to make an appointment with a GP for any medical issues
Not at immediate risk but unwilling to engage
If the student is:
- in need of support, or of serious concern to others
- safe from immediate risk, but unwilling or unable to engage with services
You should:
- advise the student to make an appointment with a GP
- give the student the contact details for Student Support
- call the Student Support staff advice line on 01225 384321
Where students can get help
You can refer students to these services:
- Student Support
- Medical Centre
- Samaritans
- Nightline
- non-emergency NHS advice - call 111