What is Engagement Monitoring for Student Wellbeing?

Please note this is a separate process to Academic Engagement Monitoring for Student Visa Holders.

As part of the University's aim to support on-campus undergraduate and postgraduate taught students’ wellbeing and progress, academic departments have access to student engagement information. This process is not used for students away on a placement year or a study year abroad, students who have suspended their studies, or distance-learning students.

If you’re a student and your engagement appears low over a 2 to 3-week period during Semesters 1 and 2, your department may reach out to offer support. You will be contacted by one of the following:

• your Director of Studies
• your Academic Advisor, or
• a Student Experience/Support Officer based in your department.

If you're contacted, it's simply to check in and offer support - not to penalise you. The member of staff will discuss how you are getting on and any difficulties you may be having. They will provide information, advice, and guidance as required, similar to having a check-in meeting with your Academic Advisor.

If you are contacted by your academic department, you should respond as soon as possible. It is important not to ignore communications and requests from the University as outlined in the Student Regulations (Regulation 3 - Attendance and Progress).

What data is used and how?

We use basic engagement data (like logins and lecture views) to help identify students who might benefit from extra support. We don’t track what you access - just how often.

Select staff within your department can view student engagement relating to:

• Viewing lectures via Panopto
• Coursework or assessment submissions through Moodle
• Logging in to Moodle
• Logging in to SAMIS
• Logging in to Teams and Zoom meetings

Please note, they cannot see details of what you access but simply the number of occurrences each week.

Staff adhere to the University's information management practices during this process.

We understand that engagement looks different for everyone and that some courses may not require regular engagement with the above tools. If this is the case, then let your department know if they contact you about low engagement.

We only use the above data to monitor if your engagement is lower than expected and to follow up with you to check everything is ok.

What are the possible outcomes of this process?

This process does not affect academic progression or decisions. Its purpose is to highlight any wellbeing or personal difficulties that may be impacting your studies, and to offer additional opportunities to disclose concerns and access support.

As a result of this process, your department may offer advice and guidance on academic support or available options. You may also be signposted to other sources of support. If needed, your department may ask a team within Student Support to get in touch with you.

There are three possible outcomes:

1. Student responds and re-engages No further action is required.

2. Student continues to disengage
   Your Department will discuss next steps and available options with you, which may include (but are not limited to): applying for Individual Mitigating Circumstances or extensions, the Stage 1 Health, Wellbeing and Support for Study procedure, or Suspending your studies.

3. No response from student after multiple attempts by department to make contact
   Your Department will initiate Step 1 of the Missing Student Procedure and contact Student Support.

Related guidance and policies

• Regulations for Students 2025-26
• Data Protection Statement for Student Registration and the terms and scope of the Data Protection Act and how they apply to the University
• Health, Wellbeing & Support for Study policy and procedure
• Responding to Poor Student Attendance or Performance
• Suspending your Studies
• Responding to a report of a missing student
• Engagement Monitoring for Student Wellbeing process

Enquiries

If you have any questions, please contact the lead in your Faculty or School:

• Engineering & Design: Jo Hatt
• Humanities & Social Sciences: Annika Theilgaard and Elise Whittleton
• Science: Kate Campbell and Paula Gabriel
• Management: Clare Martin (UG) or Gemma Ker-Bridges (PG)

Contact Ben Goose, Policy & Programmes Manager (Student Experience) in the VCO, if you have any questions about the overall process.